Agility During Times of Crisis
Guide Your Customers & Employees within 24 hours
Build no-brainer experiences using our no-code designer
Introduce a guided servicing experience and make the process visible to both service agents and customers -- critical to reduce customer effort and improve the overall customer experience
Customer Service Automation That Leaders Trust
From Agility to Antifragility, We've Got Your Covered.
The Jacada Difference
Design guided self-service. No coding.
Business analysts in your customer operations team can now design your customers’ guided self-serve journey from scratch. From next best action to next best channel, make it a no-brainer for your customers and your operations team.
Visual IVR Guides Callers to the Best Digital Assets
Don’t want to keep callers waiting? Engage them visually. Serve up solutions and schedule a callback if they still need agent assistance. Reduce customer effort. Reduce costs.
Dynamic Agent Guidance to Empower Your Work At Home Agents
Call Center Scripting, Real-time Guidance, Next Best Actions. When done right, it gets the job done — boost FCR and NPS. Slash AHT, Training time and Error rates. Works for Sales, Service, Tech Support and nearly any call type.
Relentlessly Improve your Automations & Outcomes like a Maniac
Yes, you read that right. When it comes to self-service adoption, one size doesn’t fit all. Learn why some customers abandon self-service while the rest are successful. Run experiments and continuously improve your self-service KPIs.
Start for free*
Launch in 24 hours.
Guide Your Employees to Excellence.
*Contact Jacada for details
*Contact Jacada for details
Get it right.
Pay as you go.
Launch and iterate with Agility.
Add scope and sophistication.
Add scope and sophistication.
Assist your employees.
At scale.
Plan for relentless improvements with Customer Service Automation Software.
1 Day - 4 Days - 4 Weeks
Rinse & Repeat
