Agility During Times of Crisis

Guide Your Customers & Employees within 24 hours

Build no-brainer experiences using our no-code designer

Introduce a guided servicing experience and make the process visible to both service agents and customers -- critical to reduce customer effort and improve the overall customer experience

Customer Service Automation That Leaders Trust

From Agility to Antifragility, We've Got Your Covered.

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How To Overcome Security Concerns With #WFH On the Rise
How To Combat High Call Volume During Times of High Anxiety
Know Your Blind Spots. Deliver Consistent CX with Your #WFH Call Center

The Jacada Difference

Design guided self-service. No coding.

Business analysts in your customer operations team can now design your customers’ guided self-serve journey from scratch. From next best action to next best channel, make it a no-brainer for your customers and your operations team.

Visual IVR Guides Callers to the Best Digital Assets

Don’t want to keep callers waiting? Engage them visually. Serve up solutions and schedule a callback if they still need agent assistance. Reduce customer effort. Reduce costs.

Dynamic Agent Guidance to Empower Your Work At Home Agents

Call Center Scripting, Real-time Guidance, Next Best Actions. When done right, it gets the job done — boost FCR and NPS. Slash AHT, Training time and Error rates. Works for Sales, Service, Tech Support and nearly any call type.

Relentlessly Improve your Automations & Outcomes like a Maniac

Yes, you read that right. When it comes to self-service adoption, one size doesn’t fit all. Learn why some customers abandon self-service while the rest are successful. Run experiments and continuously improve your self-service KPIs.
self-service adoption
customers with Multiexperience

Start for free*
Launch in 24 hours.

Guide Your Employees to Excellence.
*Contact Jacada for details

Get it right.
Pay as you go.

Launch and iterate with Agility.
Add scope and sophistication.
Assist Customers

Assist your employees.
At scale.

Plan for relentless improvements with Customer Service Automation Software.
1 Day - 4 Days - 4 Weeks
Rinse & Repeat

Start Now For Free. Launch in 24 Hours.