Business analysts in your customer operations team can now design your customers' guided self-serve journey from scratch. From next best action to next best channel, make it a no-brainer for your customers and your operations team.
Call Center Scripting, Real-time Guidance, Next Best Actions. When done right, it gets the job done -- boost FCR and NPS. Slash AHT, Training time and Error rates. Works for Sales, Service, Tech Support and nearly any call type.
Yes, you read that right. When it comes to self-service adoption, one size doesn’t fit all. Learn why some customers abandon self-service while the rest are successful. Run experiments and continuously improve your self-service KPIs.