Your UX Is Not the Problem.
Assist Customers in Real-time to
Boost Digital Adoption.
Use the #1 product for multimodal virtual agents
Automation Software Trusted By Customer Service Leaders
Why Your Customers Need Real-time Assistance?
the #1 factor negatively affecting use of digital channels is attributed to poor user experiences.
Introduce a guided servicing experience and make the process visible to both service agents and customers — critical to reduce customer effort and improve the overall customer experience.
How to Get Started with Customer Assist?
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What is Customer Assist?
What are the Benefits of Customer Assist?
The Jacada Difference
Lead With Digital Customer Service
Guide With Intelligent Virtual Agents
Multimodal CX – Tap, Text & Talk
Recommend Next Best Channels
You know your customers are expecting to easily switch channels and benefit from a connected customer journey.
Deflect Low-Value Calls With Visual IVR
Powered by the Best Conversational AI
Powered by Robotic Process Automation
Improve CX with Adoption Analytics
Check out Jacada Interact
Trusted by contact centers in Fortune 500 enterprises, Jacada packs the power of the best conversational AI, contact center RPA and next best action guidance in a single low-code contact center automation platform.
Check out Agent Assist
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How to Get Started
Start for free*
Launch in 24 hours.
* Contact Jacada for details
Get it right.
Pay as you go.
Add scope and sophistication.
Assist your Customers.
Contact Center Automation Software.