Your UX Is Not the Problem.
Assist Customers in Real-time to
Boost Digital Adoption.
Use the #1 product for multimodal virtual agents
Automation Software Trusted By Customer Service Leaders
Why Your Customers Need Real-time Assistance?
the #1 factor negatively affecting use of digital channels is attributed to poor user experiences.
Introduce a guided servicing experience and make the process visible to both service agents and customers — critical to reduce customer effort and improve the overall customer experience.
How to Get Started with Customer Assist?
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What is Customer Assist?
What are the Benefits of Customer Assist?
The Jacada Difference
Lead With Digital Customer Service
Guide With Intelligent Virtual Agents
65% of customer interactions that start on digital channels end up being resolved in an agent-led channel. Boost digital adoption by leveraging an intelligent virtual agent that tracks which digital assets your customers have used and promote those that maximize self-service success. Identify points of self-service failure and unearth opportunities for automation, even as you help customers in real-time with guided self-service, so that they don’t have to repeat themselves ever again.
Multimodal CX – Tap, Text & Talk
Talking, Texting, or Tapping. Every modality has its limitations. Every customer has their preferences which change from time to time. Unleash the power of multiexperience with a multimodal assistant that adapts to your customers’ engagement style. They simply tap, text, and talk and the assistant responds. Now, that’s an effortless customer experience.
Recommend Next Best Channels
You know your customers are expecting to easily switch channels and benefit from a connected customer journey.
Deflect Low-Value Calls With Visual IVR
43.7% of organizations say that their digital channels aren’t used effectively by customers, because customers aren’t aware that relevant solutions are available via digital self-service. So, it is not sinister to guide your callers to your best digital assets using a visual IVR. In fact, our experience shows that you can not only boost self-service rates, you can also boots NPS scores by 5 to 50 points when you guide callers to effortless digital self-service.
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Improve CX with Adoption Analytics
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Trusted by contact centers in Fortune 500 enterprises, Jacada packs the power of the best conversational AI, contact center RPA and next best action guidance in a single low-code contact center automation platform.
Check out Agent Assist
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How to Get Started
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Launch in 24 hours.
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Add scope and sophistication.
Assist your Customers.
Contact Center Automation Software.