Case Studies & Best Practices From the
Front Lines of Contact Center Automation
Get the Ultimate Playbook for Contact Center Automation
The Jacada Promise
Our promise, though, is very simple – for us automation starts with RPA – responsible process automation – no pun intended.
The ROI of Contact Center Automation
According to Forrester, 8 out of 10 tasks in the contact center can be automated.
Find out how much you can save by assisting your customers and agents in real-time.
How to Save the Modern Contact Center Using
Customer Stories That Feature Best Practices
Protect & Grow Revenue
Deliver Exceptional Customer Service
Drive Operational Excellence
Boost Business Agility
Contact Center Automation Strategy Based on
Protect and Grow Revenue with Real-time Assistance
Deliver Exceptional Customer Service with Contact Center Automation
See how these Jacada clients automate the flow of knowledge, not only the flow of data and processes.
Boost Contact Center Productivity & Customer Satisfaction
Contact Center Automation Drives Business Agility
Harmonize existing systems and elevate your CX game at the same time. Stop building separate code bases, toolkits and development teams for each channel and modality in which you engage your customers. Keep your expertise, break down those silos, automate your process once, build multiexperience using the same toolkit in a no-code designer, powered by low-code automation and RPA capabilities. Run A/B tests, test your hypotheses and boost customer and agent adoption of your solutions. To lead in this digital era, build on AI middleware, not human middleware.
Results You Can Count On
Agent Onboarding Time
Average Handle Time
First Contact Resolution