Case Studies & Best Practices From the
Front Lines of Contact Center Automation
The Jacada Promise
Our promise, though, is very simple – for us automation starts with RPA – responsible process automation – no pun intended.
Show Me the Money in Contact Center Automation
According to Forrester, 8 out of 10 tasks in the contact center can be automated.
Find out how much you can save by assisting your customers and agents in real-time.
How to Save the Modern Contact Center Using
Customer Stories That Feature Best Practices
Protect & Grow Revenue
Deliver Exceptional Customer Service
Drive Operational Excellence
Boost Business Agility
The Jacada Difference
Here’s why we automate the contact center with an assistance-first approach, and you should to…
Results You Can Count On
Agent Onboarding Time
Average Handle Time
First Contact Resolution
Protect and Grow Revenue with Real-time Assistance
Deliver Exceptional Customer Service with Contact Center Automation
See how these Jacada clients automate the flow of knowledge, not only the flow of data and processes.