Classroom Training Is So Yesterday.
Make Every Agent Your Best Agent
With Real-time Agent Assist.
Effective agile learning blends microlearning courseware, coaching and on-the-job experience;
the latter accounting for as much as 70% of the learning.
Real-time Agent Assistance Trusted By
What is Agent Assist?
Make Every Agent Your Best Agent
Here comes a lifeline by the name of “Agent Assist”, to help agents in real-time using AI and RPA, so that every contact center agent may sell to, serve and save customers just like the best agent in your contact center.
How to Get Started With Agent Assist?
Why Agent Assist Matters Now?
Learn why agent assist is a game-changer for modern contact centers drowning in complexity.
What Are the Benefits of Agent Assist?
Check out how AT&T and Priceline.com are using Agent Assist.
Cut 75% of agent onboarding time and eliminate 90% of errors to deliver WOW moments that boost NPS and agent satisfaction.
Real-time Agent Assistance Strategies Informed by
The Jacada Difference
Start Every Conversation with Context
Discover What Customers Really Need
Real-time guidance steps in to provide not only the prescribed flow for the entire conversation with detailed call scripts, but also offers the ability to jump into sidebar discussions that help the agent understand the true needs of the customer, maximizing the chances for effective and efficient interactions customers love.
Conversational AI to Understand Intent
Listen to the conversation between the caller and the agent. Use advanced conversational AI to understand the key topics a customer talks about.
Automate tasks for the agent and guide them with next best actions.
Guided Workflows Steer Conversations
Subject matter experts, agents, trainers, product managers, and supervisors can create guided workflows with clicks — not code — and publish them in real-time to your agents.
With full support for integrating with your applications, our rules engine, and built-in language translation, can dynamically change to perfect every customer interaction.
Automate Tasks Using RPA
Why stop with guiding your agent and pointing them to a knowledge article, when you can go a few steps further and automate the task at hand?
Use RPA powered Agent Assistants to get the job done, once and for all.
Prevent Errors with Just-in-Time Guides
It’s only human to make mistakes when dealing with so many disparate apps and processes. Track agents’ actions in real-time using RPA powered desktop automation bots.
Jump in to offer guidance. Prevent errors and boost the adoption of best practices.
Automate Knowledge Search with AI
Digitally Engage Your Customers in Real-time
According to Gartner, 17.8% of phone interactions handled in contact centers can be simplified and resolved more efficiently when the agent is able to digitally engage the caller while they are speaking to them on the phone.
Jacada guides agents, so that they can direct customers to specific digital assets on the web, gather additional physical context about the customer’s needs through pictures or location coordinates shared through a smartphone, or something as simple as a digital signature to process interactions with the utmost trust and security.
Summarize the Call Using RPA
Warm Transfers Done Right
Launch Agent Assist within Your CRM
Launch Agent Assist as a Toolbar
Unified Agent Desktop + Agent Assist
Boost Agent Productivity Like a Maniac
Check out Jacada Interact
Agent Assist runs on Jacada Interact, the only low code automation platform purpose-built for contact centers.
Trusted by contact centers in Fortune 500 enterprises, Jacada packs the power of the best conversational AI, contact center RPA and next best action guidance in a single low-code contact center automation platform.
Check out Customer Assist
Take the Platform Tour
How to Get Started
Start for free*
Launch in 24 hours.
* Contact Jacada for details
Get it right.
Pay as you go.
Add scope and sophistication.
Assist your Customers.
Contact Center Automation Software.