Automate Your Contact Center With an Assistance-First Approach
Contact Center Automation Platform that helps you assist customers and contact center agents in real-time by understanding customer intent and automating processes using AI and RPA
Contact Center Automation Takes You from
Human Middleware to AI Middleware
Your contact center automation platform should rapidly integrate with existing systems and excel in automating conversations and processes, while offering effortless guided user experiences for everything that cannot or should not be automated.
What is Real-time Assistance?
Real-time assistance is software that helps you understand customer’s needs, automate required actions to fulfill their request, and assist the customer and the contact center agent on the remainder of the interaction in real-time.
Automate your contact center #LIKEABOSS and assist customers and contact center agents in real-time with the power of AI and RPA.
How to Save the Modern Contact Center Using
What Makes Real-time Assistance Different?
- Start with the user experience, not the AI or automation technology.
- Streamline complex customer interactions, not only simple interactions.
- Understand what customers mean, not only what they say.
- Harmonize and elevate systems, not rip and replace them.
- Automate the flow of knowledge, not only the flow of data and processes.
- Build on AI Middleware, not Human Middleware.
- Build multimodal experiences, not siloed experiences for each modality.
- Assist employees during customer interactions, not only before or after moments that matter.
The Case For Contact Center Automation
We selected Jacada due to the time-to-market advantages of their software and approach, and their expertise and success in simplifying and automating customer service processes.
Jacada provides a flexible, adaptable and scalable solution that is very compatible with our existing infrastructure and strategic direction. The ability to implement the solution quickly, without modifying our existing systems or infrastructure, was key in our decision to go with Jacada.
Srinivas Koushik, Chief Information Officer
The Jacada Difference
No Code Design of Rich Graphical UX
No-Code Design of Virtual Agents Powered by Best of Breed Conversational AI
Low Code Automation Design
Multilingual Support for Your
Customers & Employees
Adoption Analytics for
Multitenant Public Cloud.
Private Cloud. On-Premise.
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