Automate Your Contact Center With an Assistance-First Approach

Contact Center Automation Platform that helps you assist customers and contact center agents in real-time by understanding customer intent and automating processes using AI and RPA

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Jacada’s product development and go-to-market strategy is focused on automating customer service operations. It is a pioneer in delivering unified RPA and conversational AI capabilities and has a differentiated value proposition for organizations looking to automate and optimize processes across the customer service value chain.
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Amardeep Modi
Practice Director
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The Modern Contact Center Is Drowning In Complexity

Almost every business recognizes the importance of customer experience, but very few receive high NPS ratings from their customers. Delivering an effortless customer experience is very hard today. No wonder customer experience leaders routinely cite lack of budget and lack of integration as their biggest impediments.

the modern contact center is drowning in

What Is Contact Center Automation?

Contact center automation is the practice of applying automation and artificial intelligence to execute on the four pillars of great customer service as defined by Gartner — help contact centers connect with customers, empower employees, automate processes and drive continuous improvement through continuous intelligence. Use a low code automation platform purpose-built for contact centers to harmonize silos and elevate your customer experience.

Deliver Multiexperience
Multimodal Intelligent Virtual Agents
Empower your Employees
Real-time Agent Assist & Unified Desktops
Hyperautomate the Experience
End to End Contact Center Automation
Make Intelligence Actionable
Advanced Analytics & Knowledge Automation
Reimagine CX With the Power of Automation

The Case For Contact Center Automation

 
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We selected Jacada due to the time-to-market advantages of their software and approach, and their expertise and success in simplifying and automating customer service processes.

Jacada provides a flexible, adaptable and scalable solution that is very compatible with our existing infrastructure and strategic direction. The ability to implement the solution quickly, without modifying our existing systems or infrastructure, was key in our decision to go with Jacada.

Srinivas Koushik, Chief Information Officer
Nationwide Insurance

Contact Center Automation Manifesto

1
Start With the User Experience
Not
the AI or Automation
Technology
2
Streamline Complex Customer Interactions
Not
Only Simple
Interactions
3
Understand What Customers Mean
Not
Only What
They Say
6
Harmonize and Elevate Systems
Not
Rip and
Replace Them
5
Automate the Flow of Knowledge
Not
Only the Flow of Data
and Processes
4
Build on AI Middleware
Not
Human
Middleware
7
Build Multimodal Experiences
Not
Siloed Experiences
for Each Modality
8
Assist Employees During Customer Interactions
Not
Only Before or After
Moments that Matter

The Jacada Difference

no code design

No Code Design of Rich Graphical UX

Deliver effortless experiences for your customers and your employees. Create rich UX with forms, menus, buttons, carousels, videos, images, and more. Let your citizen develops hot deploy changes, manage versions, while enjoying full-blown integration to back end systems all under mature governance processes that ensure business agility and robust systems management.
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No-Code Design of Virtual Agents Powered by Best of Breed Conversational AI

With natural language understanding support for over 100 languages from the world’s best conversational AI platforms, we’ve got you covered. We’ll help you choose the best natural language engine that fits your needs. You can design your conversations and all the integration your intelligent virtual agents will need using no-code design and automation tools.
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Product no code design
Product low code automation

Low Code Automation Design

Integrate to any system using standard web services, custom APIs and create new APIs using robotic process automation, all from the same low code automation platform.

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Multilingual Support for Your
Customers & Employees

With natural language understanding support for over 100 languages from the world’s best conversational AI platforms, we’ve got you covered. Automate your processes and conversations from the same no-code designer and simply configure support for multiple languages and scale your automations for your culturally diverse customers and employees.
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conversational ai middleware
Product adoption analytics

Adoption Analytics for
Continuous Improvement

When it comes to improving the customer experience or boosting employee engagement, one size doesn’t fit all. Learn why some customers and employees adopt your solutions while the rest don’t. Run experiments, examine heat maps and other reports generated from detailed audit data. We promise you’ll hit your KPIs again and again.
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Multitenant Public Cloud.
Private Cloud. On-Premise.

Our automation platform is available across multiple geographies and supports consumers and businesses in many languages. Whether it’s B2C, B2B, or B2B2C, we’ve helped clients automate customer operations at scale. You may simply sign up for a tenant in our public cloud, or install the software in your private cloud or on-premise data center.
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robot factory public cloud

Contact Center Automation Takes You from
Human Middleware to AI Middleware

Your contact center automation platform should rapidly integrate with existing systems and excel in automating conversations and processes, while offering effortless guided user experiences for everything that cannot or should not be automated.

  • Assist Assist customers and agents in multiple modalities at once with AI and RPA Learn More
  • Understand Understand customer intent with conversational AI and other insights in real-time Learn More
  • Automate Rapidly integrate your disparate tech stack, and automate tasks, processes, and conversations Learn More
assist
understand
automate
real time assistance for customers agents

Automate Your Contact Center #LIKEABOSS

Assist customers and contact center agents in real-time with the power of AI and RPA.

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Customer Assist
Boost self-service adoption with real-time customer assistance
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Agent Assist
Battle contact center complexity with real-time agent assistance
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guide

How to Save the Modern Contact Center Using
Real-time Assistance

Download the Guide

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The Art and Science of Discovering What Your Customers Really Need

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