Low Code Contact Center Automation Platform
Contact Center Automation Platform that helps you assist customers and contact center agents in real-time by understanding customer intent and automating processes using AI and RPA
The Modern Contact Center is Drowning in Complexity
What is Contact Center Automation?
Contact center automation is the practice of applying automation and artificial intelligence to execute on the four pillars of great customer service as defined by Gartner — help contact centers connect with customers, empower employees, automate processes and drive continuous improvement through continuous intelligence. Use a low code automation platform purpose-built for contact centers to harmonize silos and elevate your customer experience.
The Case For Contact Center Automation
We selected Jacada due to the time-to-market advantages of their software and approach, and their expertise and success in simplifying and automating customer service processes.
Jacada provides a flexible, adaptable and scalable solution that is very compatible with our existing infrastructure and strategic direction. The ability to implement the solution quickly, without modifying our existing systems or infrastructure, was key in our decision to go with Jacada.
Srinivas Koushik, Chief Information Officer
Nationwide Insurance
Contact Center Automation Manifesto
Contact Center Automation Platform
CUSTOMER ASSIST
LOW CODE MIDDLEWARE
FOR YOUR CONTACT CENTER
AGENT ASSIST
Design
- Guided Interactions
- Automated Interactions
Powered by
- Conversational AI
- Robotic Process Automation
Personalized Across
- Multiple Channels
- Multiple Modalities
Built with
- Low Code Integration
- No Code Designer
Delivered in
- Weeks
- Cloud or on Premise
The Jacada Difference
No-Code Design of Rich Graphical UX
No-Code Design of Virtual Agents Powered by Best of Breed Conversational AI
With natural language understanding support for over 100 languages from the world’s best conversational AI platforms, we’ve got you covered. We’ll help you choose the best natural language engine that fits your needs. You can design your conversations and all the integration your intelligent virtual agents will need using no-code design and automation tools.
Low-Code Automation Design
Integrate to any system using standard web services, custom APIs and create new APIs using robotic process automation, all from the same low code automation platform.
Multilingual Support for Your
Customers & Employees
With natural language understanding support for over 100 languages from the world’s best conversational AI platforms, we’ve got you covered. Automate your processes and conversations from the same no-code designer and simply configure support for multiple languages and scale your automations for your culturally diverse customers and employees.
Adoption Analytics for
Continuous Improvement
When it comes to improving the customer experience or boosting employee engagement, one size doesn’t fit all. Learn why some customers and employees adopt your solutions while the rest don’t. Run experiments, examine heat maps and other reports generated from detailed audit data. We promise you’ll hit your KPIs again and again.
Multitenant Public Cloud.
Private Cloud. On-Premise.
Our automation platform is available across multiple geographies and supports consumers and businesses in many languages. Whether it’s B2C, B2B, or B2B2C, we’ve helped clients automate customer operations at scale. You may simply sign up for a tenant in our public cloud, or install the software in your private cloud or on-premise data center.
Contact Center Automation Takes You from
Human Middleware to AI Middleware
Your contact center automation platform should rapidly integrate with existing systems and excel in automating conversations and processes, while offering effortless guided user experiences for everything that cannot or should not be automated.
Automate Your Contact Center #LIKEABOSS
Assist customers and contact center agents in real-time with the power of AI and RPA.
