Automate Your Contact Center With an Assistance-First Approach
Contact Center Automation Platform that helps you assist customers and contact center agents in real-time by understanding customer intent and automating processes using AI and RPA
The Modern Contact Center Is Drowning In Complexity
Almost every business recognizes the importance of customer experience, but very few receive high NPS ratings from their customers. Delivering an effortless customer experience is very hard today. No wonder customer experience leaders routinely cite lack of budget and lack of integration as their biggest impediments.
What Is Contact Center Automation?
Contact center automation is the practice of applying automation and artificial intelligence to execute on the four pillars of great customer service as defined by Gartner — help contact centers connect with customers, empower employees, automate processes and drive continuous improvement through continuous intelligence. Use a low code automation platform purpose-built for contact centers to harmonize silos and elevate your customer experience.
The Case For Contact Center Automation
We selected Jacada due to the time-to-market advantages of their software and approach, and their expertise and success in simplifying and automating customer service processes.
Jacada provides a flexible, adaptable and scalable solution that is very compatible with our existing infrastructure and strategic direction. The ability to implement the solution quickly, without modifying our existing systems or infrastructure, was key in our decision to go with Jacada.
Srinivas Koushik, Chief Information Officer
Contact Center Automation Manifesto
for Each Modality
Moments that Matter
The Jacada Difference
No Code Design of Rich Graphical UX
No-Code Design of Virtual Agents Powered by Best of Breed Conversational AI
Multilingual Support for Your
Customers & Employees
Adoption Analytics for
Multitenant Public Cloud.
Private Cloud. On-Premise.
Contact Center Automation Takes You from
Human Middleware to AI Middleware
Your contact center automation platform should rapidly integrate with existing systems and excel in automating conversations and processes, while offering effortless guided user experiences for everything that cannot or should not be automated.
Automate Your Contact Center #LIKEABOSS
Assist customers and contact center agents in real-time with the power of AI and RPA.
How to Save the Modern Contact Center Using
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