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Insurance Brief
Jacada unified desktop and process optimisation solutions enable insurance IT organisations to deliver a more flexible and competitive customer service environment, while extending the life of existing application investments.  The Jacada unifi ed desktop provides an intelligent view of customer and policy data and facilitates cross-sell and up-sell opportunities to drive additional revenue for insurance providers.

Insurance Case Study
Cost savings associated with the new unified, automated desktop should result in a net reduction in operational expense of almost a quarter of a million dollars per year. The company also expects to see a decrease in agent churn and a dramatic drop in training time, down from two months to as little as two weeks – a 75% reduction for the better.