With the advent of Visual IVR technology, many are left weighing the differences between Visual IVR and other mobile self-service solutions. In some instances, Visual IVR should be considered as a preferable alternate new means of servicing customers, and in other instances Visual IVR is highly complementary to these technologies.
[About the author] Dylon Mills is the Director of Marketing Content Strategy & Development at Jacada. As such, Dylon’s main responsibilities are to strategize, create and deliver content for Jacada’s product portfolio that align with the global Go-To-Market strategy, corporate positioning, and marketing campaigns. Dylon’s prior work experience includes Product Management at one of the top Fortune 500 Technology companies, Symantec Corporation. Outside of work, Dylon enjoys problem-solving and any project that includes building/tinkering with tools. Dylon holds a BS Consumer Economics from the University of Georgia.