Three words: visual, accessible, affordable
Visual
The Visual IVR software is an extension of your current IVR technology in the form of a visual guided menu interface, easily accessible from the company’s website or by launching a mobile app. Users can retrieve information, perform routine tasks and get instant results without having to listen to lengthy and incoherent instructions, speak to a voice recognition system, or wait on the line for a representative.
Accessible
The Visual IVR software is customer centric, and as such, is a 24/7 self-service channel were users click their way from menu to solution, even during afterhours. With a 24 hours accessibility and convenient availability from web or mobile, consumers are able to perform routine tasks on their time and on the fly. The visual IVR software reduces inbound call volume; in turn agents are no longer occupied with repetitive requests and are free to handle more complex calls.
Affordable
The Visual IVR software works seamlessly with the current IVR technology, enabling the organization to keep and reap its original IVR investment. Most IVR systems run on Voice XML (VXML) scripts. Visual IVR+ reads your current VXML scripts in real time to render your IVR as a visually guided interface on web or smartphone devices. Any changes made to your VXML scripts are automatically reflected to display real-time, relevant content on web or mobile. One set of scripts, no coding, no internal clashes, fast deployment, high ROI– it’s that simple!
A Win-Win Solution
The Visual IVR software helps call centers meet and succeed their goals of lowering costs and significantly improving customer experience. With high customer satisfaction and fast ROI, Visual IVR is a win-win solution for the organization and the customer, both - not one or the other.
[About the author]
Dylon Mills is the Director of Marketing Content Strategy & Development at Jacada. As such, Dylon’s main responsibilities are to strategize, create and deliver content for Jacada’s product portfolio that align with the global Go-To-Market strategy, corporate positioning, and marketing campaigns. Dylon’s prior work experience includes Product Management at one of the top Fortune 500 Technology companies, Symantec Corporation. Outside of work, Dylon enjoys problem-solving and any project that includes building/tinkering with tools. Dylon holds a BS Consumer Economics from the University of Georgia.