All industries encounter operational obstacles; those with call centers come across an extra set of issues during day-to-day operations.
It can be difficult to maintain customer satisfaction without obstacles, so ensuring that your call center has the best, and most cutting-edge solutions is a necessity that not a single company can afford to go without.
Fortunately, there are several solutions that utilize forward thinking, cutting edge technology to ensure that companies can meet and exceed customer expectations. These “smart” solutions assure a positive customer experience and secure customer loyalty—not to mention cut down on operational costs and increase profits.
Some of the primary concerns regarding call center management are long hold times and an inability to provide one call resolution. While there may be several factors that cause these issues, the underlying factor that results in these issues is that call center agents have inferior navigation tools and a lack of intuitive applications at their disposal.
The best way to resolve customer service center operational issues is to apply the smartest solutions. Jacada, through its Intelligent Self-Service and Intelligent Agent Engagement, specializes in providing smart call center solutions to your operational problems.
Intelligent Self-Service incorporates virtual customer assistants, smart digital routing, and contextual guidance to streamline the customer service journey so that it results in a successful outcome. Due to its digital framework, Intelligent Self-Service also saves your company money.
Intelligent Agent Engagement
Intelligent Agent Engagement improves live customer interaction. Intelligent Agent Engagement technology works with the call center agent, not instead of, providing the Customer Service Representative (CSR) with digital tools such as the Smart Agent Assistant and the Unified Agent Desktop. Humanity and technology unite for improved operational efficiency.
Intelligent Solutions for Today’s Call Center
Whatever your call center’s problems may be, there is no doubt that the only way to resolve them successfully is through an intelligent solution. Jacada can provide truly Intelligent Solutions because it uses only the most modern, up to date, and cutting edge AI, Natural Language Understanding (NLU), and robotic automation technologies available in all of its virtual and digital solutions.
Whatever your call center’s intended focus may be—live interaction or automated assistance—Jacada’s suite of intelligent solutions will have your call center running more efficiently and more economically. If you want to provide your customers with superior customer service—both live and automated—smart solutions are still the answer. Not only will Jacada’s solutions result in happier customers, they will also produce more satisfied employees, creating pleasant synergy felt throughout the entire department.