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Jacada Blog

personalizing customer interactions builds loyalty

If you are able to treat customers as individuals by personalizing their experiences, they will reward your dedication with loyalty of their own.

leveraging technology to personalize the customer experience

Treating customers as individuals is not as hard as it may seem, provided you implement the right technologies into your center to enable such personalization.

chatbots are the future of customer service

5 Proof Points

Today, artificial intelligence is one of the fastest growing technologies within IT operations. Already in 2014, the global artificial intelligence market was valued at about $126 Billion, and that number is expected to reach around $3 Trillion by 2024, which means it is growing at a rate of about 36% a year, according to a report from Transparency Market Research.

latest trends in customer service technology

There's no denying the fact that customer service is critical to any business. As customers have more alternatives than ever, the businesses that win the battle of customer service gain a clear competitive advantage. That's why it's so important to understand how new technologies can help your company keep that competitive edge in order to best serve your customers and ultimately improve the efficiency of your business Here are four of the hottest technology trends ready to significantly improve customer service in 2017 and beyond:

the changing nature of the customer journey

In today’s omnichannel world, the customer journey is no longer a straight line from A to B, but rather a meandering path, encompassing multiple touchpoints.

the right vendor is worth their weight in gold

When implementing a new contact center, or transforming to a next generation one, the most critical piece of the puzzle is not the technologies implemented, but the vendor that does the implementing.

measuring customer experience in less invasive ways

Intruder alert!

While it is crucial to find out exactly how your customer feels, in order to deliver better service, intrusive methods like surveys and callbacks can easily end up shooting your efforts in the foot.

artificial intelligence and better customer service

For over a century we have been using machines, and as technology has advanced, they have taken on an increasing role in our lives, carrying out a variety of daily tasks. Today, it is safe to say we are even dependent for many things on machines designed to act intelligently. Nevertheless, when people hear the term “artificial intelligence,” the instinctual reaction is still one of confusion, concern, and even fear.

digital pivoting is good for your health

Getting consumers to utilize digital channels to raise queries is something the healthcare industry has struggled with – but this can easily be rectified.

customer expectations today

Customer service trends are today driven by the need to meet consumer expectations. However, the evolution of technological innovation together with the shift in the demographics of consumers has led to quickly changing expectations. The main challenge in customer service strategy today lies in its ability to adapt to these changes and to grow in complexity, especially as it becomes increasingly crucial to the success of a company.

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