Questions? Feedback? powered by Olark live chat software

Jacada Blog

why are customers frustrated with omnichannel cx

Today’s modern, tech-savvy customers are becoming increasingly demanding in their quest for a great customer experience. They expect to be able to shop anytime, anywhere and from any device easily, and if your brand is not fulfilling these expectations, you won’t survive. Therefore, one of the critical aspects of any customer service strategy today is to deploy an Omnichannel sales and customer service approach that provides customers with an integrated experience across all channels, including telephone, mobile, chat or social media.

the benefits of contextual escalation from self service to assisted service

Once upon a time, quality and price were the essences of buying decisions. However, today more and more brands are chosen based on whether the overall customer experience matches customer expectations, and delivering a frictionless, cross-channel customer experience is the key.

visual ivr is the gateway to true digital transformation

Visualize great customer service

Digital transformation is the ultimate goal of most contact centers, and the ideal gateway to such transformation is a tool that can significantly improve customer service while also reducing costs – Visual IVR.

self service and the future of customer service

As an increasing number of customers choose to do it themselves, it appears as though the most crucial technology in the future contact center will be self-service.

Visual IVR A Great Way to Provide Solid Customer Context

Customers hate having to repeat steps already taken, simply because the agent they are speaking to doesn’t know anything about their problem. This can be solved by providing context.

Visual IVR A Great Way to Provide Solid Customer Context

Major Release Version 9.0

Learn about the updates to Jacada Intelligent Assistant

Version 9.0

proactive customer service and its importance

Solving the customer’s problem – before they are aware of it

A proactive approach to customer service may be more difficult to pull off, but it offers a wide array of benefits that should excite any enterprise.

choice availability responsiveness and personalization Jacada

If you want your contact center to keep pace with increasing customer expectations, you need to focus on the key areas of choice, availability, responsiveness and personalization.

the holy grail of customer service

While focusing on the customer experience today is required, the multitude of touchpoints involved makes it increasingly difficult to keep customers happy all the time, which is necessary if you are to build brand loyalty.

fantastic ivr rise of the silver surfer

An increasing number of senior citizens are making use of smartphones when communicating with contact centers. Adopting a visual IVR is the ideal way to make their lives easier and reduce your own costs at the same time.

We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used, and to tailor advertising. You can read more about our cookie use here in our Privacy Policy. By continuing to use this site you are giving us your consent to do this.