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Jacada Blog

Jacada robotic automationIn 1947, General Motors saw the benefit of reducing labor through automation and established a department to save energy and materials and improve process quality, accuracy and precision. The latter three themes - quality, accuracy and precision - constantly elude many contact center operations where processes can be horizontally and vertically complex and inevitably span multiple business applications.

ominchannel retailing blog Jacada

The Advantages of Omni-Channel Retailing


The emergence of liberalisation, privatisation & globalisation coupled with thriving population, climbing GDP growth, rising disposable income & increasing consumer expenditure across different economies of the world have fueled the growth in global retail industry & created numerous opportunities for all kinds of players in retail segment.

omnichannel questions blogOmnichannel - the phrase everyone throws around, the business model few know how to implement.

Confused? We’ve got your back. Here are 4 answers to questions too many executives are afraid to ask out loud.

omnichannel blog imageClients have huge expectations for accepting incredible encounters of shopping experience across all greater part of the channels they utilize. Giving clients problematic or even run-of-the-mill isn’t an alternative – if clients are unsatisfied or baffled with their omnichannel encounters, they'll escape.

jacada omnichannel infographic Mastering Omnichannel doesn’t have to be complicated. Here are 10 Omnichannel statistics you need to know to get you on your way.

jacada customer service trends for call centersThe hottest trend in business today is what your call center is all about: extraordinary customer service. The writing is on the wall: By 2020, see fast resolution as their #1 need. Customer experience will make you or break you, but what exactly do you need to do to keep your customers satisfied?

channel hopping blogYou do a lot for your customers. You make it easy for them to reach you in multiple channels. You train your agents about products and better communication. And yet, when customers move from one channel to another to get help, they end up frustrated and ready to abandon your company.

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