How do I save?
1. Customers solve their problems on their own – they can see and touch their way to what or who they need without having to listen to multiple options, repeat information, or speak to the operator.
2. Reduced calls to the call center – By enhancing self-service, your customers spend less to no time in the IVR, taking the load off your call center while lowering your telephony and IVR costs.
3. Shorter call times– when choosing to connect to the call center, All information entered by the customer is visible to the agent so average handle time is significantly reduced.
4. Lower call abandonment- IVR frustrations of navigating through multiple options and being forced to repeat information often cause the customer to simply- hang up. An immediate loss of revenue to the organization. Visual IVR decreases the abandonment phenomena significantly.
5. Smaller phone bills – Let’s not forget the 2 cents per call you save with every 800 call that your call center is not getting.
6. Boost your IVR investment – a Visual IVR solution will work seamlessly with your current IVR technology, so you preserve and reap your original IVR investment. This means that the manpower spent in developing an IVR script, is now utilized in two locations instead of one.
A Visual IVR solution will increases self-service to take the load off your call center, minimize zeroing out due to better routing, and significantly lower your IVR and telephony costs as less time spent in the IVR. Adopting a Visual IVR solution will help your organization deliver impeccable customer service at no added costs to your original IVR investment.
For more information visit: www.visual-ivr.com
[About the author] Dylon Mills is the Director of Marketing Content Strategy & Development at Jacada. As such, Dylon’s main responsibilities are to strategize, create and deliver content for Jacada’s product portfolio that align with the global Go-To-Market strategy, corporate positioning, and marketing campaigns. Dylon’s prior work experience includes Product Management at one of the top Fortune 500 Technology companies, Symantec Corporation. Outside of work, Dylon enjoys problem-solving and any project that includes building/tinkering with tools. Dylon holds a BS Consumer Economics from the University of Georgia.