Jacada is dramatically improving the experience of customer service at contact centers around the world. By providing the option to pivot an inbound call to a digital session, customers are able to bypass long hold times and effectively self-service their inquiry. This digital session is launched in-context, when required, and all without the need to download a mobile app.
Call centers that partner with Jacada see (on average) a 10% reduction in call volume and around half a minute reduction in average handle time. However, that’s not all they see. They also see a dramatic increase in happy customers.
Learn how to provide a better experience for you and your customers by working with Jacada today.