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digital engagement on the voice channel

Jacada is dramatically improving the experience of customer service at contact centers around the world. By providing the option to pivot an inbound call to a digital session, customers are able to bypass long hold times and effectively self-service their inquiry. This digital session is launched in-context, when required, and all without the need to download a mobile app.

Call centers that partner with Jacada see (on average) a 10% reduction in call volume and around half a minute reduction in average handle time. However, that’s not all they see. They also see a dramatic increase in happy customers.

Learn how to provide a better experience for you and your customers by working with Jacada today.