Siebel Unified Desktop and Jacada: Delivering the 360-degree Customer View
A CRM initiative is a crucial step toward understanding your customers and your many relationships with them. Implementing a Siebel unified desktop solution is the next step toward the total view of the customer, made possible by integrating the remaining desktop applications in your Siebel environment. If your contact center already deploys Siebel, Jacada can complete your Siebel unified desktop needs. Our customers have found that our Siebel unified desktop integration skills have helped them unify multiple applications into one desktop presentation, thereby improving efficiency and accuracy, eliminating redundant data entry, streamlining business processes and reducing maintenance costs.
Achieving a single view of the customer will be difficult, if not impossible, without a complete Siebel unified desktop solution. Your existing CRM investment and Siebel solution may need a more unified approach. Our unified service desktop solutions are the perfect compliment to your existing Siebel applications, providing customer service representatives with simplified and automated access to customer data, so that you get the most out of your Siebel investment.
Complete Siebel Unified Desktop Solutions
Jacada solutions leverage your Siebel initiative by enabling the CSR desktop, dramatically improving productivity. Our unified desktop approach means improved customer interaction and call quality, reduced call time, a significant reduction in data entry errors and reduced training time â€“ without being counter-productive to the time and money you have already invested in your Siebel project.
Jacada® WorkSpace is a unified service desktop solution providing a single, "intelligent" point of access to all the mission-critical applications and contact center tools required to effectively complete a customer interaction. With Jacada, your Siebel unified desktop becomes a proven solution that unifies the multitude of disparate systems and resources needed to effectively perform all job functions.
The single view of the customer is elusive, but it is possible by implementing a Siebel unified desktop solution utilizing Jacada WorkSpace.