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What Is Customer Service Automation?

A proven customer service automation solution is of major strategic value to an organization seeking to deliver a high-quality customer experience. Added revenue potential, customer retention and operational cost reductions are key objectives of such a company, goals which can be made possible with a customer service automation solution.

Satisfaction and continued success depend on a consistent and enriching customer experience across all business channels. Many companies find that their customer service personnel – those on the front line and most critical to the customer interaction – are at a serious disadvantage because of chaotic systems that are difficult to use and applications that are not connected. The answer is found in a customer service automation solution.

Customer Service Automation Solutions with Jacada Fusion

The patented, award-winning Jacada® Fusion customer service automation solution enables a simplified customer interaction, dramatically improving the efficiency of your customer service operations. Using a non-invasive approach, the Jacada Fusion customer service automation solution integrates the applications at the customer service desktop in a seamless fashion, leading to improved productivity. The result is:

  • Improved call quality
  • Improved call time and training time metrics
  • Reduced data entry errors
  • Enhanced customer experience

Jacada Fusion is an established customer service automation solution with documented results in driving more business, reducing churn and improving cross-selling capabilities. Contact centers worldwide deploy Jacada customer service automation solutions.

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