Masterclass Series on Conversational AI & CX Design

Empower Your Business with Google Contact Center AI

Download the 2020
Gartner Magic Quadrant for
Robotic Process Automation (RPA)

COVID-19 and a global recession could drive further [RPA] adoption: The business disruption and new normal of remote working induced by COVID-19 are prompting customers to have a deeper look into RPA as a tactical automation option, to digitize paper-based, routine human processes. - Gartner

RPA FOR CUSTOMER SERVICE, DONE RIGHT!

It’s that time of year again. The Gartner Magic Quadrant for RPA is out and Jacada has been recognized for the second year in a row.  

Gartner’s qualification criteria this year includes offering, go-to market, customer Survey Data, product availability date, geographic presence, market relevance, performance and growth.

Jacada believes that while back office “Unattended RPA” remains a shootout between the big three, Jacada’s continued focus on Attended RPA in the context of customer service operations helps them stand out in a very crowded RPA field.

The Gartner Magic Quadrant for RPA is Jacada’s second Magic Quadrant placement in 2020 after being recognized earlier in the year as a Niche Player in Gartner’s MQ for WEM (Workforce Engagement Management).  Further validation as to the role RPA plays in a broader end-to-end customer service automation software strategy

To learn more about Gartner’s analysis of Jacada and other recognized vendors in this space, enjoy this complimentary download of the report on us.

Gartner, Magic Quadrant for Robotic process Automation, July 27, 2020, Saikat Ray, Arthur Villa, Cathy Tornbohm, Naved Rashid, Melanie Alexander.

Gartner, Magic Quadrant for Workforce Engagement Management, 20 February 2020, Jim Davies, Jim Robinson

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.  The Gartner document is available up request from Jacada.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.