We, at Jacada Inc. and its affiliates (“Jacada”), put great efforts in making sure that we secure your personally identifiable information and use it properly.
This policy explains our privacy practices for processing personally identifiable information on our Jacada Interact Automation Saas Platform and/or the website at www.jacada.com and any other website that we operate (individually and collectively "Service"). We process your personally identifiable information subject to the terms of this policy.
The summary of this policy will give you a quick and clear view of our practices. Please take the time to read our full policy.
A Summary of The Policy
The Personally Identifiable Information That You Provide Us – If you wish to use the Jacada Interact automation SaaS platform and/or specific features within the Jacada website we will need your name, your company name, email address, and password, for registration and notice purposes; your payment details (but not credit card details) to process your payment for the Service and we will receive any personally identifiable information that you provide when contacting us. Read more.
The Personally Identifiable Information That We Collect – We automatically log 'traffic/session' information including IP addresses and user agent. We collect session durations and additional activity information. If you try our Visual IVR demo, we will collect your phone number. Read more.
The Personally Identifiable Information That You Upload – You can upload content with personally identifiable information. Please use caution and do not upload personally identifiable information of others without their appropriate consent. Read more.
What Do We Do With Personally Identifiable Information? – We will use the personally identifiable information to enable and maintain the Service, support the Service, and enforce our terms and other legal requirements. Read more.
Sharing information with others – We use third-party service providers to process transactions on our behalf and will share personally identifiable information if necessary to provide the Service. We will transfer information when we change our corporate structure, and we will share the information with our affiliate entities. Read more.
Disclosure of Information to Authorities – We will obey orders and other lawful requirements by authorities to disclose information. Read more.
Aggregated and Analytical Information – Aggregated data is not identifiable. We use it for legitimate business purposes. Read more.
Your Choice – You may opt-out of our mailing lists and terminate your use of the Service. Our Service does not respond to Do Not Track (DNT) signals. If you are a California resident, you are entitled to your California privacy rights. Read more.
Accessing Your Personally Identifiable Information - At any time you can request access to your personally identifiable information. Read more.
Your EU Data Subject Rights – If we process your personal data when you are in the EU, further terms apply to our processing in relation to your rights as a data subject under EU data protection laws. Read more.
Data retention – We retain data to provide the service and for legitimate and lawful purposes. Read more.
Transfer of data outside your territory – We use cloud-based services to store and process data in the United States and in the EU and we will store your data at additional sites, at our discretion. such cloud-based service providers provide us adequate security and confidentiality commitments. Read more.
Information Security – We and our hosting services implement systems, applications, and procedures to secure your personally identifiable information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. Read more about our Security Policy. Read more.
Contact Us – Please contact us at [email protected] for further information.
If you register with the Service through our website at https://www.jacada.com, we will ask you to provide personally identifiable information, including your name, your company name, your email address, and password.
As a paying user of the Service, we will receive your payment transaction details (for example, your name, the amount paid and the date of payment), from the payment service provider that processed your payment.
When you contact us, or when we contact you, we will receive and process any personally identifiable information that you provide us.
When you access the Service, our servers log certain 'traffic/session' information from your devices, such as your user agent and the Internet Protocol (IP) address.
When you use the Service, we collect information about your Service activity, for example, your log-in and log-out time, the duration of Service sessions, the content that you have uploaded and downloaded, the web-pages or specific content on web-pages that you have viewed, your activity measures and your geo-location.
If you try our Visual IVR demo on our website, we will ask you to dial a given phone number. We will collect the phone number you called us from, in order to reach you and receive your impressions on our Visual IVR technology.
The content you upload to the Service, including call records, audio recordings, recording transcriptions, SMS records, SMS message content and account login information may include personally identifiable information.
Please use caution when uploading the content and avoid any involuntary disclosure of your personally identifiable information or disclosure of others' personally identifiable information without their consent.
We use the personally identifiable information we collect and receive to provide the Service to you and to other users, to enable the Service's tools and features, to study and analyze the functionality of the Service and users' activities, to provide support, to measure Service activity for pricing purposes, to maintain the Service, to make it better and to continue developing the Service.
We will use your email address to contact you when necessary, to send you reminders and to provide you information and notices about the Service. We will include commercial and marketing information about our Services.
We obey the law and expect you to do the same. If necessary, we will use your personally identifiable information to enforce our terms, policies and legal agreements, to comply with court orders and warrants, and assist law enforcement agencies, to collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Service, and to take any action in any legal dispute and proceeding.
We do not sell, rent or lease your personally identifiable information. We will share your personally identifiable information with service providers and other third parties, if necessary to fulfill the purposes for collecting the information. Any such third party will commit to protecting your privacy as required under the applicable law and this policy.
We will share your personally identifiable information with our affiliates. These means companies within the Jacada group and includes subsidiaries, sister-companies, and parent companies, with the express provision that their use of your personally identifiable information will comply with this policy.
Additionally, a merger, acquisition or any other structural change will require us to transfer your personally identifiable information to another entity, as part of the structural change, provided that the receiving entity will comply with this policy.
We will need to disclose personally identifiable information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We use various analytics tools. The privacy practices of these tools are subject to their own privacy policies and they use their own cookies to provide their service (for further information about cookies, please see the 'Cookies' section in this policy).
We use anonymous, statistical or aggregated information and will share it with our partners for legitimate business purposes. It has no effect on your privacy because there is no reasonable way to extract data from the aggregated information that we or others can associate specifically with you. We will share your personally identifiable information only subject to the terms of this policy, or subject to your prior consent.
We will share your personally identifiable information only subject to the terms of this policy, or subject to your prior consent.
At any time, you can unsubscribe from our mailing lists and/or newsletters via www.jacada.com/unsubscribe.
Note that if one of our customers uploaded content to our Service with your personally identifiable information, then you can contact our customer who uploaded that content and request to remove your personally identifiable information.
At any time, you can exercise your following opt-out options: (i) object to the disclosure of your personally identifiable information to a third party, other than to third parties who act as our agents to perform tasks on our behalf and under our instructions, or (ii) object to the use of your personally identifiable information for a purpose that is materially different from the purposes for which we originally collected such information, pursuant to this policy, or you subsequently authorized such use. You can exercise your choice by contacting us at [email protected].
We request and collect personal details that we need for the purposes that we describe in this policy. Thereafter, we will stop collecting any personally identifiable information from or about you. However, we will store and continue using or making available your personally identifiable information in accordance with our data retention section in this policy.
Web browsers offer a "Do Not Track" ("DNT") signal. A DNT signal is an HTTP header field indicating your preference for tracking your activities on the Service or through cross-site user tracking. Our Service does not respond to DNT signals.
Your California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request in writing a list of the categories of personally identifiable information relating third parties to which We have disclosed certain categories of personally identifiable information during the preceding year for the third parties’ direct marketing purposes. To make such a request, please contact us at [email protected].
At any time, you can contact us at [email protected] and request to access the personally identifiable information that we keep about you. We will ask you to provide us certain credentials to make sure that you are who you claim to be. If you find that the information on your account is not accurate, complete or up-to-date, please provide us the necessary information to correct it.
At any time, you can contact us at [email protected] and request to access the personally identifiable information that we keep about you and to verify the accuracy of the data.
Under your right of access, you can obtain confirmation from us of whether we are processing personal data about you, receive a copy of that data, so that you could:
- verify its accuracy and the lawfulness of its processing;
- request the correction, amendment or deletion of the data if it is inaccurate or if you believe that the processing of your personally identifiable information is in violation of the applicable law or the Privacy Shield Principles (please see the Privacy Shield section in this policy for further information).
We will make good-faith efforts to locate the data that you request to access. Note that we will need to reasonably authenticate your identity. We will ask you to provide us credentials to make sure that you are who you claim to be and will ask you further questions to understand the nature and scope of data that you request to access.
We will use judgment and due care to redact from the data which we will make available to you, personally identifiable information related to others.
If EU data protection law applies to the processing of your personal data by Jacada, then the following terms apply:
For the purposes of the Jacada Interact automation SaaS platform service, Jacada is a data processor and Jacada's customers are data controllers, or data processors as well. Jacada's data processing addendum (“DPA”), which is available at https://www.Jacada.com/legal/Jacada-DPA.pdf, applies to such processing.
Where Jacada processes your personal data as a data controller, then we process your personal data for the following lawful grounds:
- Where we process your personal data based on consent, we will ask you to provide us with the appropriate consent.
- Performance of the contract with you.
- Comply with a legal obligation.
- Protect your or others' vital interests.
- We will further rely on our legitimate interests, which we believe are not overridden by your fundamental rights and freedoms, for the following purposes:
- Communications with you, including direct marketing where you are our client or a user of our client, or where you contact us through our website and other digital assets.
- Cyber security
- Support, customer relations, service operations
- Enhancements and improvements to yours and other users' experience with our services.
- Fraud detection and misuse of the Service.
In addition to your rights under other sections in this policy, you have a right to:
- AT ANY TIME, CONTACT US IF YOU WANT TO WITHDRAW YOUR CONSENT TO THE PROCESSING OF YOUR PERSONALLY IDENTIFIABLE INFORMATION. EXERCISING THIS RIGHT WILL NOT AFFECT THE LAWFULNESS OF PROCESSING BASED ON CONSENT BEFORE ITS WITHDRAWAL.
- Request to delete or restrict access to your personally identifiable information. We will review your request and use our judgment, pursuant to the provisions of the applicable law, to reach a decision about your request.
- If you exercise one (or more) of the above-mentioned rights, in accordance with the provisions of applicable law, you may request to be informed that third parties that hold your personally identifiable information, in accordance with this policy, will act accordingly.
- You may ask to transfer your personally identifiable information in accordance with your right to data portability.
- You may object to the processing of your personally identifiable information for direct marketing purposes. Additional information about this right is available under the Choice section in this policy.
- You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affecting you.
- You have a right to lodge a complaint with a data protection supervisory authority of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”).
A summary and further details about your rights under EU data protection laws is available on the EU Commission's website at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
Note that when you send us a request to exercise your rights, we will need to reasonably authenticate your identity and location. We will ask you to provide us credentials to make sure that you are who you claim to be and will ask you further questions to understand the nature and scope of your request.
If we need to delete data following your request, it will take some time until we completely delete residual copies of the data from our active servers and from our backup systems.
If you have any concerns about the way we process your personally identifiable information, you are welcome to contact our privacy team at [email protected]. We will investigate your inquiry and make good-faith efforts to respond promptly.
We retain different types of information for different periods, depending on the purposes for processing the information, our legitimate business purposes as well as pursuant to legal requirements under the applicable law.
For example, we will need to keep the information about the payment transactions that you made for several years due to tax-related requirements, for accounts settling, record keeping, archiving and legal issues.
We will keep aggregated non-identifiable information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information when we no longer need to process the information.
In any case, as long as you use the Service, we will keep information about you, unless the law requires us to delete it, or if we decide to remove it at our discretion.
Jacada is a web-based service. We store and process information in the United States and in the EU on our cloud-based services' sites. From time to time, we will make operational decisions which will have an impact on the sites in which we maintain personally identifiable information and their locations. We make sure that our data hosting service providers, provide us with adequate confidentiality and security commitments.
If you are a resident in a jurisdiction where the transfer of your personally identifiable information to another jurisdiction requires your consent, then you provide us your express and unambiguous consent to such transfer. You can contact our privacy team at [email protected] for further information about data transfer.
Cookies are small files that a web server sends to a user's device when the user browses online.
Your device removes session cookies when you close your browser session. Persistent cookies last for longer periods. You can view the expiry date of each cookie, through your browser settings.
We use both types. We use Persistent Cookies to remember your log-in details and make it easier for you to log-in the next time you access the Service. We use this type of cookies and Session Cookies for additional purposes, to facilitate the use of the Service's features and tools.
Every browser allows you to manage your cookies preferences. You can block or remove certain cookies, or all of them through your browser settings. Please bear in mind that blocking or removing cookies will influence your user experience with our Service. For example, you will need to re-enter your log-in details, or even prevent you from using the Service.
We and our hosting services implement systems, applications, and procedures to secure your personally identifiable information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. Read more about our Security Policy.
These measures provide sound industry-standard security. However, although we make efforts to protect your privacy, we cannot guarantee that the Service will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
We do periodical assessments of our data processing and privacy practices, to make sure that we comply with this policy, to update the policy when we believe that we need to, and to verify that we display the policy properly and in an accessible manner. If you have any concerns about the way we process your personally identifiable information, you are welcome to contact our privacy team at [email protected] or write to us at:
11560 Great Oaks Way, #200
Alpharetta, GA 30022
We will investigate your query and make good-faith efforts to resolve any existing or potential dispute with you.
From time to time, we will update this policy. If the updates have minor if any consequences, they will take effect 7 days after we post a notice on the Service's website. Substantial changes will be effective 30 days after our we initially posted the notice.
Until the new policy takes effect, you can choose not to accept it and terminate your use of the Service. Continuing to use the Service after the new policy takes effect means that you agree to the new policy. Note that if we need to adapt the policy to legal requirements, the new policy will become effective immediately or as required by law.
Please contact our Privacy Compliance Officer at [email protected] for further information.
To download a copy of the Jacada Data Processing Addendum follow this link: Jacada DPA document.
Last Updated: 1/10/2019