About Jacada:
Jacada is a leader in customer service and contact center solutions. Jacada’s award winning solutions enable organizations, all around the world, to provide the absolute highest quality of service for their customers. We at Jacada seek to improve the experience of customer service by providing the following:
Self Service
Enable Customers with the necessary tools
Automation
Drive efficiency in all areas of support
Simplicity
Ease of use for both customers and agents
Context
Personalized and meaningful interactions
The benefits of what we provide
Reduction in Average Handle Time (AHT) and Agent Training
Improvement in First Call Resolution (FCR)
Customer Satisfaction (happy customers)
Reduction in Contact Center Call Volume (fast ROI)
Dedication to your Success as a leading Customer Service Provider
Our Happy Customers Include
Awards
