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Jacada at a Glance

10k+

Tens of thousands of agents benefit from Jacada products daily

50%

Proven results – up to 50% in AHT & training time reduction

35%

35% improvement in First Call Resolution (FCR)

$50M

Over $50M of savings for worldwide customers



Key customer base sectors
Retail, Insurance, Banking, Telco, Utility


Key Technology partners
Cisco, Avaya, Liveops, Zendesk



Jacada Provides a True Omnichannel Customer Experience.

We drive increased revenue and loyalty by blending the Digital and Voice Experience with your Agents creating an effortless customer journey.

Jacada enables organizations to deliver effortless customer self service and agent assisted interactions by implementing cutting‐edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store.

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How Can We Help You?

  • Over 24 years of expertise in simplifying complicated contact center environments
  • Increased Savings and Sales! In 2013 we helped save over $50M for our major customers and increased their sales
  • We make you more competitive by enabling customer facing agility & innovation
  • Simple implementation – drive your own change & release common implementation bottlenecks
  • Agile vendor that works with your needs
Since 1990 Jacada solutions have helped organizations improve customer experiences and reduce operational costs. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment in far less than 12 months of deployment. Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Chennai, India; and Herzliya, Israel.
  


Jacada Customers & Partners


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See Full List




Our Award Recognition

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Jacada awarded U.S. Patent 9,008,288 and U.S. Patent 8,995,646 for Visual IVR Technology

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Jacada awarded 2014 Rising Star by CRM Magazine for Visual IVR

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Visual IVR wins Product of the Year 2014, Call Center World Forum, Moscow, Russia

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Visual IVR for Utilities
By Vocantas Wins Smart Grid 2014 Product of the Year

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Jacada Receives 2014
Star Performer Award 
for Visual IVR

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Jacada Receives 2014
Speech Technology Excellence Award for Visual IVR 

 
Learn more about Jacada   |  Download the white paper - The Shift to Mobile Breathes New Life into Old IVR Systems   |    View the Jacada Ltd. Code of Ethics    |   View Jacada XBRL Files