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About Jacada:

Jacada is a leader in customer service and contact center solutions. Jacada’s award winning solutions enable organizations, all around the world, to provide the absolute highest quality of service for their customers. We at Jacada seek to improve the experience of customer service by providing the following:

Self Service

Enable Customers with the necessary tools

self-service
automation

Automation

Drive efficiency in all areas of support

Simplicity

Ease of use for both customers and agents

Simplicity
Simplicity

Context

Personalized and meaningful interactions

The benefits of what we provide

Reduction in Average Handle Time (AHT) and Agent Training

Improvement in First Call Resolution (FCR)

Customer Satisfaction (happy customers)

Reduction in Contact Center Call Volume (fast ROI)

Dedication to your Success as a leading Customer Service Provider

Our Happy Customers Include

Awards