The Better Way to Automate Customer Experience

Learn how to simplify your customer experience in weeks not months, with advanced AI and low code automation.

Jacada is a pioneer in delivering unified RPA and conversational AI capabilities and has a differentiated value proposition for organizations looking to automate and optimize processes across the customer service value chain.

Amardeep Modi, Practice Director

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Automate Your Contact Center #LIKEABOSS

Assist customers and contact center agents in real-time with the power of multimodal AI and RPA.

Jacada Customer Assist
Customer Assist

Boost self-service adoption with multimodal customer assistance

Agent Assist Customer Stories
Agent Assist

Battle contact center complexity with real-time agent assistance

Get Started With Contact Center Automation

Why rip and replace your tech stack, when you can harmonize silos and elevate your CX?
Yes, it can be done. Get up and running in weeks.

Digital First Edition

Guide

Guide customers and employees to the help they need during the moments that matter

Voice First Edition

Automate

Automate manual tasks for employees and deliver effortless customer self-service

Multiexperience Edition

Innovate

Assist customers and employees in real-time with advanced multimodal AI and RPA

Why Real-time Assistance Matters?

#1 First Contact Resolution
#2 Agent’s Knowledge
#3 Agent’s Attitude
What Customers Care About Most | NTT 2020 Global Customer Experience Benchmarking Report

While there are many agent “productivity” tools, there is not a single tool designed to help agents on-the-job, in real-time, when they handle complex customer requests.

Learn why agent assist is a game-changer for modern contact centers drowning in complexity.

How to Save the Modern Contact Center Using
Real-time Assistance

How Jacada Delivers Real-time Assistance?

Trusted by contact centers in Fortune 500 enterprises, only Jacada packs the power of the best conversational AI, contact center RPA and next best action guidance to make every agent your best agent.
  • Assist Assist customers and agents in multiple modalities at once with AI and RPA
  • Understand Understand customer intent with conversational AI and other insights in real-time
  • Automate Rapidly integrate your disparate tech stack, and automate tasks, processes, and conversations

What are you looking for?

Jacada Customer Assist
Contact Center Automation

Our Agent Assist and Customer Assist products are powered by Jacada Interact, the only low-code automation platform purpose-built for contact centers. Come see what’s so special about it.

Agent Assist Customer Stories
Customer Stories

Check out our customer stories and see how you can future-proof your CX with contact center automation. We’re here to make contact center complexity a thing of the past.

Results You Can Count On

Reduction in
Customer Effort
Improvement in
Self-Service Rates
Customer
Satisfaction
Reduction in
Agent Onboarding Time
Reduction in
Error Rate
Reduction in
Average Handle Time
Improvement in
First Contact Resolution
Dedication to your
CX Success