Be A hero To Your Customers
It's challenging to deliver great customer service today.
Help your customers and employees with the power of automation.
Automation Software Trusted By Customer Service Leaders
You work too hard to be the company that’s "Hard to deal with"
We hear you. It's complicated...
number of applications agents access to support customers
of customers would use a personalized and actionable knowledge base
agent activities should be automated
of businesses have all channels connected
Robotic Automation and AI are forecasted to be the go-to model to future-proof your customer experience.
CX Benchmark Report 2019
There's a better way to serve
Customer Service Automation to the rescue
Time to rescue your customers from complexity and become a hero. Let's get started.
Bots for Customers
Engage Your Customers Where They Are.
Bots for Employees
Unburden Your Employees with Bots that Guide, Automate, Assist & Unify their Workspace.
- Multimodal voice and visual bot at the IVR
- Cuts 50% of Customer Effort for assistance requests
- Increases End-to-end Self-Service Rate by 13%
- Reduces AHT by 11%
- RPA launches 50+ Apps in context to help agents focus on customers
- End-to-end automation of Redemption & Tech Support Processes
- Drove down AHT by 50 seconds
- Improved FCR by 5%
- Chat bot on Web Site
- Cuts 70% of email and 40% of calls requiring Agents
- Where is my order? Why is it late? What should I do now?
- Personalized answers that resolve problems
- Unified Agent Desktop and Smart Agent Assistant
- Enables multi-skilled Universal Agents to serve over 800+ Credit Unions for 100+ Processes across Multiple Core Banking platforms