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Autonomous Customer Experience

If cars are becoming autonomous, why can't customer service?

Jacada offers Customer Service Software for the Customer Service Industry that drives autonomy in contact center operations and customer experience. Supporting all channels and systems deployed in high volume contact centers to low volume call centers, these are designed to improve customer self-service and agent-assisted service . Each solution can be deployed as a standalone or incorporated as part of a suite through the Automation Platform we refer to as “Jacada Interact.”

Select the solution below that interest you to learn more

Assisted-ServiceOn the agent side, we focus on freeing the call center agent from managing systems while they are interacting with customers. Agents should focus on the customer, not the system. This is accomplished by deploying contact center solutions that unify their desktop applications, provide contextual guidance, and automate processes or tasks. In addition, an Agent Assistant or Chatbot for the agent can answer their questions, guide an agent to the next best action during an interaction, automate redundant processes, and much more.

Self-ServiceFor customer self-service, we develop solutions that guide your customers through a digital support experience that they can access on the web, mobile apps, phone, or any other communication channel. This ensures that your customers have access to the help they need, at the time they need it, without involving a call center agent. An AI Chatbot, or Intelligent Assistant for the customer, acts as a personalized digital helper for all of their service needs.

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About Jacada Autonomous Customer Experience "CX"

Every day our world becomes more and more autonomous. The effort required to accomplish everyday tasks is diminishing. The way me manage our homes, find information, and even the way we start our day.

We’ve come to expect a certain level of frictionless interaction in regards to the things that we do; as well as the way that we communicate. Autonomous is defined as independently operating and lacking the need for human control or intervention.

Now, with the comprehensive and innovative suite of products available from Jacada the customer experience is too - becoming. AUTONOMOUS.


Humana - Visual IVR Results

Geeta Wilson, Vice President, Consumer Experience - Enterprise Transformation speaks about Humana and Jacada Visual IVR.

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