Telefónica O2 UK Executive Video
Watch this 2-minute video to hear Cheryl Black, Customer Service Director for Telefónica O2 UK, share the impact that the Jacada unified desktop solution has had on O2 UK's business. With the Jacada solution, O2 has improved customer retention, improved customer satisfaction and reduced operational costs by millions of dollars per year.
More information:
- Read the Datamonitor report: "CRM and the Emergence of the Unified Agent Desktop"
- Read Forrester Report: "Hot Tech Companies for Insurance in 2009"
- Download the white paper: "Improving Customer Retention in the Insurance Contact Center"
- Read our Lillian Vernon case study
- Read our Capita case study
"We are focused on providing the best customer
service possible to satisfy and retain our valuable
customers… We are very pleased with the results of our
unified desktop initiatives and are experiencing an
excellent return on the investment we have made with
Jacada."
– Cheryl Black,
Customer Service Director, Telefonica O2 UK
– Cheryl Black,
Customer Service Director, Telefonica O2 UK
