Jacada
Jacada

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Webcast – Ensuring a Positive Customer Experience

Bruce Temkin (Forrester Research) and David Holmes (Jacada) look at the impact that customer service can have on customer loyalty. These industry experts also discuss how providing a superior customer experience - including the use of unified desktop solutions – can cost-effectively differentiate insurance industry leaders from their competition.

JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.