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Butler Group – Technology: A Special Report About Jacada Fusion and Jacada WorkSpace

Read this paper to learn about:
  • Service Oriented Architecture (SOA) approach in reusing existing infrastructure assets
  • Contact center-specific solutions
  • Non-invasive solutions
  • Accelerated ROI via faster implementation
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

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