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YouGov Survey Results – Customer Service Still Struggles to Satisfy
Results of new research released by Jacada paint a vivid picture of the challenges facing customer service provision in the UK. The survey, conducted by YouGov, questioned more than 2,100 UK adults on a number of key customer service issues.
Read the survey results to:- Learn about the high level of customer dissatisfcation with UK's online and phone based customer service.
- Read how many consumers now expect to get poor service when they reach out to the companies they are buying their products and services from.
- Learn how very few consumers feel valued as customers.
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.
