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Webcast – Unified Agent Desktop: The Key to Improving Customer Service Effectiveness

Watch this webcast to learn about:
  • Current trends in improving the customer experience
  • CSR effectiveness and the top five ways to improve it
  • Unified desktop solution to help transform the efficiency and effectiveness of your customer service representatives

Hosted by Sheryl Kingstone (Yankee Group) and David Holmes (Jacada)

JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

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