In this report, you’ll see how cloud-based conversational AI is being used to:
- Help answer customer questions, scale operations and triage inbound requests
- Analyze customer conversations and provide real-time and post-conversation insights
- Automate post-call tasks, such as logging call disposition and other follow-up actions
- Support today’s increasingly remote, distributed contact center workforce
- Improve the security and reliability of modern cloud-based CX systems
- Empower virtual and human agents with the knowledge they need to achieve resolution and provide a great customer experience
