Jacada Products
The modern customer service representative is tasked with doing more than
ever – from handling basic customer service inquiries to performing complex
sales transactions. As a result, demand is steadily growing for tools
that enable agents to effectively execute increasingly complex tasks. Jacada
addresses this demand with Jacada® WorkSpace
and
Jacada WorkSpace is a unified desktop for customer service representatives that provides a single point of access to all the mission-critical applications and call center tools required by the agent to effectively complete a customer interaction.
Jacada WorkSpace represents the next generation of contact center desktops, using state-of-the-art technology to provide a platform for hosting and integrating all tools and applications required by the customer service representative – now, and in the future.
Jacada WorkSpace is, in essence, a desktop interaction hub that integrates all tools and channels of communications with the customer. And powered by Jacada Fusion, the contact center desktop becomes a powerful platform for simplifying your customer service representatives' interactions with all of the various business applications they use.
- Read more about the Jacada contact center solution, Jacada WorkSpace
- Download the brochure
- Access other broadcasts, white papers, and industry info
Jacada Fusion is a process optimization platform that simplifies the contact center agent's interaction with business systems by automating and optimizing work processes, even processes that flow across disparate business systems. In order to access and interact with any and all application types, the platform employs a "non-invasive" approach to interface with different desktop applications. As a result the agent's process workflow can be collapsed without any replacement or modification of existing business applications.
Jacada Fusion can rapidly deliver a variety of high-impact contact center solutions, including:
- Auto Logon
- Single View of the Customer
- Dynamic Call Scripting
- Up-sell & Cross-sell
- Adherence, Compliance & Alerts
- Auto Call Wrap-Up & Disposition
- Dashboards, Reporting & Alerts
- In-Call Intelligence
- Workflow & Process Automation
Redundant data entry, multiple system log-ins, and application surfing all stifle agent productivity and overall contact center efficiency. Jacada contact center solutions automate time consuming and complex processes, to provide agents with The Gift of Time — enabling agents to spend less time interacting with systems and more time interacting with customers.