Kabel Deutschland Enhances Customer Satisfaction, Simplifies Work Processes with Jacada’s Customer Service Technology

German cable operator increases efficiency and gains comprehensive view of customers with award-winning customer service technology

ATLANTA— June 17, 2012— With a customer base of approximately 8.5 million connected households throughout Germany, Kabel Deutschland (KD) turned to Jacada, a leading global provider of customer service experience technology, to provide a single yet comprehensive view of its customers.

Jacada’s solution integrates vital applications and multiple customer communication channels across KD’s contact centers to provide a single, optimized view of customer information. This integration enables agents to easily navigate through customer data and services in a more efficient matter.

Jacada Signs a Material Service and Solution Support Agreement with Major U.S. Health Insurance Provider

ATLANTA – May 3, 2012 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that it has been chosen to extend its agreement with a leading US provider of health insurance products and services with Solution Support and Services over the next three years.  Revenue from these material agreements will be recognized over current and future quarters and exceeds $1 million.

Jacada’s UI for CRM Awarded INNOVATIONSPREIS-IT Best of 2012 at the CRM category

Jacada’s UI for CRM was named amongst the top 20 products in the CRM category, recognized for its innovative User Interface, simplifying CRM usability and customer interactions.

bestof CRM 2012 110pxMunich – Apr. 17, 2012 - Jacada Deutschland GmbH., a leading global provider of customer service solutions, designed to improve the customer experience, today announced that Jacada UI for CRM, has been awarded the INNOVATIONSPREIS-IT Best of 2012 for innovative midsize industry solutions from Germany’s Initiative Mittelstand, in the CRM category.

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