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Jacada call center solutions
Jacada Visual IVR provides easy to use means of raising funds via mobile device

Atlanta, May 1, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, is honored to announce that its Visual IVR solution is being used to raise donations that fund relief efforts in Nepal. The magnitude 7.9 earthquake that struck near Kathmandu, Nepal has resulted in the immediate need for humanitarian response and donation for the region. Jacada’s customer, an innovative donation center acting on behalf of a member of the International Red Cross and Red Crescent Movement, has launched Jacada Visual IVR to offer choice and simplicity for donors contacting them from their mobile devices.

Jacada call center solutions
Jacada issued a patent for its Visual IVR technology behind a more consistent and contextual method of intelligent transition from self-service to agent assisted service

Atlanta, Apr 30, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces the issuance by the United States Patent and Trade Office (USPTO) of US Patent No.: US 8,995,646 B2 granting Jacada exclusive rights as the inventor of Visual IVR technology that includes a system and method for identifying a caller via a call connection, and matching the caller to a user session involving the caller.

Jacada LogoJacada chosen to deliver a Unified Desktop Customer Support solution for contact center operations

ATLANTA – Feb 19, 2015 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading communications services provider in South Africa, to deliver an Agent Desktop Customer Support solution for its contact center operations. The Jacada implementation will include Jacada’s Workspace Agent Desktop, Integration & Automation, and award winning Agent Scripting solutions to provide a unified desktop that ties together the company’s multiple desktop applications while providing agent guidance to complete the customer service technology suite.


jacada zendesk logosJacada Ticket Guidance adds guidance and workflow within Zendesk to ensure efficient ticket routing and resolution

ATLANTA – Feb 4, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has announced availability of Jacada Ticket Guidance for the Zendesk customer service platform. The Jacada solution, now available in the Zendesk App Store, will enable Zendesk users to benefit from advancedTicket Guidance within their Zendesk session. Jacada Ticket Guidance for Zendesk ensures quick and efficient ticket resolution by providing support agents with real-time process guidance and dynamic next best action cues.

Jacada again extends its material software license, support, and services agreement with leading European cable operator 

Jacada LogoATLANTA – Jan 23, 2015 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

The cable provider serves millions of households, internet customers, digital television, and telephony subscribers.  With this material extended services agreement, Jacada will further optimize the effectiveness of contact center interactions and provide automation to customer service processes; two important functions in the telecommunications industry.

Jacada Multi-Channel Agent Desktop for Avaya’s Multi-Channel solution is designed as a lightweight agent desktop alternative for the current Avaya platform

Jacada LogoAvaya LogoATLANTANov. 11, 2014 –Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the Jacada Multi-Channel Agent Desktop for the Avaya Aura® Call Center Elite Multi-Channel Platform. Created to meet the demands of agents interacting across multiple channels simultaneously, the multichannel agent desktop seamlessly unifies several channels into one convenient interface.  The enhancement is designed as a lightweight desktop alternative for the current Avaya solution, to work with the current Avaya Aura® Call Center Elite Multi-Channel infrastructure and to be deployed rapidly by virtue of its thin-client design.

Partnership will bring agent desktop and Visual IVR solutions to Australia, ASEAN, and India

Jacada Logoteleapps logo medAtlanta, Mar 19, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, and TeleApps, a global provider of dynamic solution integration and services to the Enterprise and Contact Centre industries, have announced their partnership to extend Jacada solutions in ANZ, ASEAN, and India. As a well-recognized player in the Avaya ecosystem and now a Jacada partner, TeleApps will assist in delivering flexible solution integration in the Contact Center space with focus on Jacada Agent DesktopsAgent Scripting, and Jacada’s unique Visual IVR offering.

Jacada Visual IVR integrated with authentication solution m-Identity Protection by Kobil

Kobil LogoJacada logo 2014 CSSimplified 270x92webATLANTA – Oct. 16, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, and Kobil System announce that they will partner to integrate Kobil’s authentication solution m-Identity Protection with Jacada’s mobile and web-based visual IVR. The two companies will thereby simplify and abbreviate contact to companies' customer centers.

The Shift to Mobile Breathes New Life into Old Interactive Voice Response Systems

Jacada logo 2014 CSSimplified 270x92webATLANTA– Oct. 14, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has released a white paper from the 451 Research Mobility Team (powered by Yankee Group) revealing that  the need to support more sophisticated customer interactions is only increasing the complexity of delivering superior customer experiences. The study, which looked at customers’ top preferences for interaction, clearly determined that new channels such as self-service apps, visual IVR, mobile chat, and mobile web sites have gained popularity during the past four years.

Jacada Visual IVR for Avaya enhances the traditional Voice IVR experience by bringing the touch interface smart phone users have come to expect

Jacada logo 2014 CSSimplified 270x92webAvaya PowerOfWe LogoATLANTA– Sep. 15, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of Visual IVR for Avaya. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Avaya significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smart phone instead of listening to voice prompts.



ABOUT JACADA
Jacada enables organizations to deliver effortless customer self- service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Read More...
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