ATLANTA - Feb. 7, 2012 - Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, today announced the release of a new product, Jacada® UI for CRM. Jacada UI for CRM is the industry's first product designed exclusively to improve how call center agents interact with their organization's existing CRM system. The result is an improved agent experience and increased customer satisfaction.
Jacada presence to address needs of rapidly growing Indian customer service market
ATLANTA - Feb. 2, 2012 - Jacada Inc., a leading global provider of call center technology designed to improve the customer experience, today announced its expanding global presence and establishing of a local presence in India.
Jacada Workspace Agent Desktop Honored for Exceptional Innovation
ATLANTA, Jan. 26, 2012 — Jacada, Inc. announced today that TMC, a global, integrated media company, has named Jacada Workspace Agent Desktop as a Customer Interaction Solutions 2011 Product of the Year Award winner. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers, and teleservices since 1982.
Attendees to learn how to rapidly respond to business changes, modify call flows, manage rules for technical support and streamline user interface development
ATLANTA—Nov. 17, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, is hosting the free webinar, “Contact Center Agility: Moving at the Speed of Business.” The event will be at 2 p.m. EST on Tuesday, Dec. 6, 2011. Register for the webinar at http://jacada.com/webseminar/call-center-agility-webinar.
- Jacada Announces Major Version Release of Its WorkSpace Agent Desktop
- Permanent General Companies Implements Jacada Unified Desktop and Increases Agent Productivity by 15 percent
- Jacada Unveils Latest Version of Jacada® Interface Server
- Telefónica O2 UK chooses Jacada Agent Scripting Product Suite (JAS) to enable its Gurus support team