Jacada Receives Multiple Call Center Industry Awards

Company Honored with Call Center Excellence and Global Telecoms Business Innovation Awards for its Customer Service Technology Solutions

ATLANTA– June 26, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers received two industry awards within a week of each other this month. The company first received an honorable mention in the category of Best Technology Solution Provider from the Call Center Excellence Awards, followed by a Global Telecoms Business Innovation Award for Consumer Service Innovation for its work with Telefonica O2 UK (O2).

Kabel Deutschland Enhances Customer Satisfaction, Simplifies Work Processes with Jacada’s Customer Service Technology

German cable operator increases efficiency and gains comprehensive view of customers with award-winning customer service technology

ATLANTA— June 17, 2012— With a customer base of approximately 8.5 million connected households throughout Germany, Kabel Deutschland (KD) turned to Jacada, a leading global provider of customer service experience technology, to provide a single yet comprehensive view of its customers.

Jacada’s solution integrates vital applications and multiple customer communication channels across KD’s contact centers to provide a single, optimized view of customer information. This integration enables agents to easily navigate through customer data and services in a more efficient matter.

Jacada Signs a Material Service and Solution Support Agreement with Major U.S. Health Insurance Provider

ATLANTA – May 3, 2012 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that it has been chosen to extend its agreement with a leading US provider of health insurance products and services with Solution Support and Services over the next three years.  Revenue from these material agreements will be recognized over current and future quarters and exceeds $1 million.

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