Press Releases

Jacada and Forrester Provide Strategies to Leverage the Mobile Channel and Enhance Customer Experience

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ATLANTA— November 7, 2012 — Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, will host a free webinar on Thursday, November 15 at 12 p.m. EST. Kate Leggett, principal analyst for Forrester Research and Steve Herlocher, senior vice president of marketing for Jacada will host the webinar titled, “Embracing the Mobile Channel to Deliver Exceptional Customer Service.” The webinar will discuss the importance of a multichannel customer service strategy as well as explore the unprecedented opportunities that mobile customer service offers enterprises. To view the re-broadcast of this webinar, click here.

Ziggo selects Jacada Customer Service Technology to Simplify Agent Processes and Enhance Customer Experience

Jacada signs a material software license support and services agreement with the Netherland’s largest cable operator continuing its expansion in Europe

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ATLANTA – Nov 2, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been chosen as the customer service enterprise software solution provider for Ziggo, the largest cable operator in the Netherlands.  Ziggo serves around 2.9 million households, with 1.8 million internet customers, more than 2.2 million customers for digital television and 1.5 million telephony subscribers.  Over the multiple year agreement, Jacada will provide Ziggo with solutions to integrate and automate vital applications enabling Ziggo customer service agents to easily navigate through customer data.

Jacada Signs a Material Software Solution and Support Agreement with Top Global Retailer

ATLANTA – Sept 13, 2012 – Jacada, Inc., a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the customer service enterprise software solution provider for one of the world’s top ten retail companies.  Over the next three years, Jacada will provide software service and support to all of the Fortune 100 retailer’s worldwide contact center operations.

Jacada Interactive Webinar Demonstrates Adding Self-Service to Mobile App in 15 Minutes

Participants Will See Jacada Mobile Agent Software Build and Publish Interactions to Their Mobile Devices Live

ATLANTA - Aug 30, 2012 - Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, is hosting a free webinar, “Add Self-Service to your Mobile App in 15 minutes,” with host and Jacada Co-CEO, Gideon Hollander. The webinar will take place on September 12th at 1pm EDT and will be repeated live on September 13th at 9am EDT as an alternate time slot. Register for the webinar here.

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