Press Releases

Jacada Discusses Agent Process Optimization to Improve Performance Across Contact Centers

Webinar examines ways to capture and deploy the most successful agent processes across entire agent base

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ATLANTA— Dec. 3, 2012 — Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, will host a free webinar on Wed., Dec. 19, 2012 at 11 a.m. EDT titled, “Clone Your Best Agents!” The webinar will demonstrate how to make all of your agents your best agents while optimizing your processes. To register for this webinar, click here.

Leading Latin America Telecom Selects Jacada to Provide Integration and Automation of their Sales Process

Telecom Provider will use Jacada products to improve the efficiency of systems and automate manual processes

Jacada-logo 160x109ATLANTA – Nov 20, 2012 – Jacada, Inc., a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the solution provider for a leading Latin American Telecom provider; one of the largest telephone companies in the region. Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the Telecom provider’s enterprise software.

Jacada and Forrester Provide Strategies to Leverage the Mobile Channel and Enhance Customer Experience

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ATLANTA— November 7, 2012 — Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, will host a free webinar on Thursday, November 15 at 12 p.m. EST. Kate Leggett, principal analyst for Forrester Research and Steve Herlocher, senior vice president of marketing for Jacada will host the webinar titled, “Embracing the Mobile Channel to Deliver Exceptional Customer Service.” The webinar will discuss the importance of a multichannel customer service strategy as well as explore the unprecedented opportunities that mobile customer service offers enterprises. To view the re-broadcast of this webinar, click here.

Ziggo selects Jacada Customer Service Technology to Simplify Agent Processes and Enhance Customer Experience

Jacada signs a material software license support and services agreement with the Netherland’s largest cable operator continuing its expansion in Europe

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ATLANTA – Nov 2, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been chosen as the customer service enterprise software solution provider for Ziggo, the largest cable operator in the Netherlands.  Ziggo serves around 2.9 million households, with 1.8 million internet customers, more than 2.2 million customers for digital television and 1.5 million telephony subscribers.  Over the multiple year agreement, Jacada will provide Ziggo with solutions to integrate and automate vital applications enabling Ziggo customer service agents to easily navigate through customer data.

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