Jacada Enables Simple Creation of Mobile Customer Service Interactions with Downloadable App

Available trial version allows Business and IT professionals alike to create customer service flows for mobile devices through Jacada Mobile Agent


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– Aug. 23, 2012 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the downloadable trial version for Jacada Mobile Agent, its new mobile product offering. Designed to improve the customer experience, Jacada Mobile Agent reduces inbound call volume and handle time by offering sophisticated self-service capabilities to smartphone and mobile device users. Previously released under beta, the Jacada Mobile Agent interaction designer is now available for immediate download from the company website with companion mobile client applications available in both the App Store for iOS devices and Google Play for Android devices.

Jacada Announces White Paper on Mobile Customer Engagement

“Mobile as the New Engagement Channel” available for immediate download

White Paper - Mobile as the New Engagement ChannelAtlanta - Aug. 21, 2012 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has announced the release of a new white paper entitled Mobile as the New Engagement Channel.  The comprehensive document covers smartphone growth, customer service application development, and their impact on mobile customer service trends.

Jacada and AGC Networks Partner to Enhance Customer Service Experience among Companies in India

Partnership enables India-based telecom, insurance, back-office, ITES, banking, travel, and transportation companies to benefit from customized customer interaction solutions

Mumbai, July 2, 2012 — Jacada Ltd., a leading provider of customer service experience and interaction optimization solutions, and AGC Networks, the world’s leading Solutions Integrator in Unified Communications, Network Integration, Data Center & Virtualization, and Enterprise Applications, has entered into a partnership that will provide Indian companies with tailored customer service solutions. The partnership enables contact center agents to connect to customer data in a simplified and consistent way regardless of the channel — creating more effective customer interactions while reducing operational costs.

Jacada Receives Multiple Call Center Industry Awards

Company Honored with Call Center Excellence and Global Telecoms Business Innovation Awards for its Customer Service Technology Solutions

ATLANTA– June 26, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers received two industry awards within a week of each other this month. The company first received an honorable mention in the category of Best Technology Solution Provider from the Call Center Excellence Awards, followed by a Global Telecoms Business Innovation Award for Consumer Service Innovation for its work with Telefonica O2 UK (O2).

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