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inin jacada global alliance logo 2Jacada Joins Interactive Intelligence Global Alliance Program

ATLANTA, June 8, 2015 – Jacada Inc., a leading global provider of customer service technology designed to simplify interactions between businesses and their customers, has joined the Interactive Intelligence Global Alliance Program

As a Global Alliance Partner, the Jacada Visual IVR product is now available on the Interactive Intelligence MarketPlaceJacada Visual IVR extends the existing Interactive Intelligence Customer Interaction Center (CIC) IVR application to smart devices.

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Jacada technologies prove unique intellectual property in the Visual IVR space with multiple patents.

Atlanta, May 27, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has been awarded an additional patent for its Visual IVR technology. In addition to the recent announcement of its patented Visual IVR technology, Jacada now announces the issuance by the United States Patent and Trade Office (USPTO) of US Patent No.: US 9,008,288 B2 granting Jacada exclusive rights as the inventor of Visual IVR technology that includes a system and method for self service, call routing, and intelligent transition from self-service to agent-assisted service.

Study reveals significant increase in call center performance and simplification of agent work

PriceLine Jacada CompImageATLANTA – May 4th, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today released a on the implementation of Jacada Agent Scripting into Priceline.com’s customer service case management system. Priceline.com is a leading online provider of discount rates for travel-related purchases

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Jacada Visual IVR provides easy to use means of raising funds via mobile device

Atlanta, May 1, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, is honored to announce that its Visual IVR solution is being used to raise donations that fund relief efforts in Nepal. The magnitude 7.9 earthquake that struck near Kathmandu, Nepal has resulted in the immediate need for humanitarian response and donation for the region. Jacada’s customer, an innovative donation center acting on behalf of a member of the International Red Cross and Red Crescent Movement, has launched Jacada Visual IVR to offer choice and simplicity for donors contacting them from their mobile devices.

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Jacada issued a patent for its Visual IVR technology behind a more consistent and contextual method of intelligent transition from self-service to agent assisted service

Atlanta, Apr 30, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces the issuance by the United States Patent and Trade Office (USPTO) of US Patent No.: US 8,995,646 B2 granting Jacada exclusive rights as the inventor of Visual IVR technology that includes a system and method for identifying a caller via a call connection, and matching the caller to a user session involving the caller.

Jacada LogoJacada chosen to deliver a Unified Desktop Customer Support solution for contact center operations

ATLANTA – Feb 19, 2015 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading communications services provider in South Africa, to deliver an Agent Desktop Customer Support solution for its contact center operations. The Jacada implementation will include Jacada’s Workspace Agent Desktop, Integration & Automation, and award winning Agent Scripting solutions to provide a unified desktop that ties together the company’s multiple desktop applications while providing agent guidance to complete the customer service technology suite.


jacada zendesk logosJacada Ticket Guidance adds guidance and workflow within Zendesk to ensure efficient ticket routing and resolution

ATLANTA – Feb 4, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has announced availability of Jacada Ticket Guidance for the Zendesk customer service platform. The Jacada solution, now available in the Zendesk App Store, will enable Zendesk users to benefit from advancedTicket Guidance within their Zendesk session. Jacada Ticket Guidance for Zendesk ensures quick and efficient ticket resolution by providing support agents with real-time process guidance and dynamic next best action cues.

Jacada again extends its material software license, support, and services agreement with leading European cable operator 

Jacada LogoATLANTA – Jan 23, 2015 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

The cable provider serves millions of households, internet customers, digital television, and telephony subscribers.  With this material extended services agreement, Jacada will further optimize the effectiveness of contact center interactions and provide automation to customer service processes; two important functions in the telecommunications industry.

Jacada Multi-Channel Agent Desktop for Avaya’s Multi-Channel solution is designed as a lightweight agent desktop alternative for the current Avaya platform

Jacada LogoAvaya LogoATLANTANov. 11, 2014 –Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the Jacada Multi-Channel Agent Desktop for the Avaya Aura® Call Center Elite Multi-Channel Platform. Created to meet the demands of agents interacting across multiple channels simultaneously, the multichannel agent desktop seamlessly unifies several channels into one convenient interface.  The enhancement is designed as a lightweight desktop alternative for the current Avaya solution, to work with the current Avaya Aura® Call Center Elite Multi-Channel infrastructure and to be deployed rapidly by virtue of its thin-client design.

Partnership will bring agent desktop and Visual IVR solutions to Australia, ASEAN, and India

Jacada Logoteleapps logo medAtlanta, Mar 19, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, and TeleApps, a global provider of dynamic solution integration and services to the Enterprise and Contact Centre industries, have announced their partnership to extend Jacada solutions in ANZ, ASEAN, and India. As a well-recognized player in the Avaya ecosystem and now a Jacada partner, TeleApps will assist in delivering flexible solution integration in the Contact Center space with focus on Jacada Agent DesktopsAgent Scripting, and Jacada’s unique Visual IVR offering.

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ABOUT JACADA

Jacada enables organizations to deliver effortless customer self- service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Read More...
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