Major US Insurance Group Selects Jacada to Simplify Customer Interactions

Material agreement signed with Jacada for provision of process guidance and automation solutions

Jacada-logo 160x109ATLANTA – Feb 5, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has signed a material agreement with a top ten ranking US insurance group to provide real-time process guidance and automation solutions to support policy servicing and processing operations across multiple lines of business. The insurance group is one of the nation’s largest providers of property and casualty insurance, public-sector retirement plans, and other personal and commercial insurance lines. The group’s use of Jacada’s process guidance solutions will further extend the partnership between them and Jacada beginning with their implementation of Jacada’s Workspace Customer Service Desktop solution.

Jacada Discusses Agent Process Optimization to Improve Performance Across Contact Centers

Webinar examines ways to capture and deploy the most successful agent processes across entire agent base

Jacada Logo
ATLANTA— Dec. 3, 2012 — Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, will host a free webinar on Wed., Dec. 19, 2012 at 11 a.m. EDT titled, “Clone Your Best Agents!” The webinar will demonstrate how to make all of your agents your best agents while optimizing your processes. To register for this webinar, click here.

Leading Latin America Telecom Selects Jacada to Provide Integration and Automation of their Sales Process

Telecom Provider will use Jacada products to improve the efficiency of systems and automate manual processes

Jacada-logo 160x109ATLANTA – Nov 20, 2012 – Jacada, Inc., a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the solution provider for a leading Latin American Telecom provider; one of the largest telephone companies in the region. Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the Telecom provider’s enterprise software.

Jacada and Forrester Provide Strategies to Leverage the Mobile Channel and Enhance Customer Experience

WebinarPromo Nov2012 NoRegistrationButtonssmall
ATLANTA— November 7, 2012 — Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, will host a free webinar on Thursday, November 15 at 12 p.m. EST. Kate Leggett, principal analyst for Forrester Research and Steve Herlocher, senior vice president of marketing for Jacada will host the webinar titled, “Embracing the Mobile Channel to Deliver Exceptional Customer Service.” The webinar will discuss the importance of a multichannel customer service strategy as well as explore the unprecedented opportunities that mobile customer service offers enterprises. To view the re-broadcast of this webinar, click here.

Our product experts are here for you, open a chat to speak with us now!

Have Questions? Talk To Us.

Our Customer Service Solution specialists are ready to answer your questions and help enhance your customer service.

 

www.jacada.com Copyright ©2013 Jacada Inc.    Privacy Policy/Legal  | About Us  |  Offices  | Site Map | Log In/Out