Jacada Extends Agreement with Telefónica UK for Enterprise Solutions Delivery

Jacada’s unified desktop, agent scripting, and process optimization solutions continue to support Telefónica O2 UK customer service and sales initiatives

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ATLANTA – May 8, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with Telefónica UK by signing a services agreement to continue provision of Jacada unified desktop, agent scripting, and process optimization solutions.

Jacada Announces New Visual IVR Product to Enhance the IVR Customer Experience on Mobile and Web

New Jacada product converts voice prompt IVR experience into a menu driven customer interaction for mobile devices and websites

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ATLANTA– April 11, 2013 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the introduction of Visual IVR Plus, its new IVR enhancement offering. Designed with patent pending technology to utilize a company’s existing IVR (Interactive Voice Response) scripts, Visual IVR Plus reduces caller frustration and in-bound call time by presenting users with a menu-driven interface; without requiring them to listen to and remember long menu trees. A customer can simply touch their way through a Visual IVR system using a graphical interface designed for a more engaging customer experience than traditional voice prompt IVR systems. The result is an improved customer experience and increased customer satisfaction.

Jacada Solutions Selected by Puerto Rico Medicare Advantage Plan Provider

Healthcare Insurance Provider to Ensure Regulation Compliance and Consistent Customer Experience by Utilizing Jacada Technology

Jacada LogoATLANTA – Mar 12, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has signed a material agreement with a leading Medicare Advantage plan provider in Puerto Rico to provide desktop, agent scripting, and workflow enablement solutions. Jacada’s award winning Agent Scripting and Agent Desktop solutions have been chosen to provide a unique Agent and Member experience throughout the organization’s inbound call center and back-office, while enhancing regulation compliance and consistent customer experience. Plans are to continue deployment of Jacada solutions into the outbound call segment in a second phase.

Major US Insurance Group Selects Jacada to Simplify Customer Interactions

Material agreement signed with Jacada for provision of process guidance and automation solutions

Jacada-logo 160x109ATLANTA – Feb 5, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has signed a material agreement with a top ten ranking US insurance group to provide real-time process guidance and automation solutions to support policy servicing and processing operations across multiple lines of business. The insurance group is one of the nation’s largest providers of property and casualty insurance, public-sector retirement plans, and other personal and commercial insurance lines. The group’s use of Jacada’s process guidance solutions will further extend the partnership between them and Jacada beginning with their implementation of Jacada’s Workspace Customer Service Desktop solution.

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