Press Releases

SmartPhones and Utility IVR – A Perfect Match

Jacada and Vocantas join to bring utility customers self-service with visual interactive menus

Vocantas new 235pxJacada logo 2014 CSSimplified 270x92webATLANTA, Georgia/ OTTAWA, Ontario – October 16th, 2013 — Jacada, Inc., and Vocantas announce that Visual IVR capabilities are now available with Vocantas’ Utilities OnCall solution. Utility companies looking for a new IVR solution will be excited that the proven successful Utilities OnCall solution now extends to the mobile device and to the utility’s website. Vocantas’ existing Utility customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, saves money and is easy to use. The Utilities OnCall Visual IVR is now available for any smartphone platform and website, with the addition of Jacada’s cutting-edge technologies into the Vocantas Utilities OnCall platform.

Jacada Customer Service Solutions Now Rated “Avaya Compliant”

  • Jacada logo 2014 CSSimplified 270x92web

    Avaya PowerOfWe Logo

    Scripting, Unified Desktop and Visual IVR applications are compatible with key Avaya Contact Center solutions
  • Helps businesses reduce Average Handle Times, reduce training times, and improve customer service experience.

Atlanta, GA - Oct 9, 2013Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that its Jacada Agent Scripting, Jacada Workspace™ Agent Desktop, and Jacada Visual IVR products are compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.

Jump the Queue Using Your Smart Phone

Vocantas new 235pxJacada and Vocantas team up to bring patients, students and customers visual interactive menus

ATLANTA, Georgia/ OTTAWA, Ontario – September 17, 2013 — Jacada, Inc., and Vocantas today announced a strategic partnership to bring Visual IVR capabilities to the Vocantas suite of products. Under the partnership, Vocantas will offer its existing and new healthcare, higher education and utility customers IVR solutions with the capabilities of a visual self-serve experience. The Visual IVR will be available for any smartphone, with the addition of Jacada’s cutting-edge Visual IVR technologies.

Jacada and Cognizant Partner to Deliver Optimized Customer Service Solutions

Cognizant Jacada partnershipPartnership provides availability of Jacada products to complement Cognizant’s service offerings

ATLANTA – Sep 5, 2013 — Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced a global strategic partnership agreement with Cognizant Technology Solutions, a global leader in enterprise consulting solutions and outsourcing services. Under the partnership, Cognizant will incorporate Jacada's Customer Service Technology solutions into their global delivery network to provide complete solutions to simplify customer interaction.

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