Jacada and Cognizant Partner to Deliver Optimized Customer Service Solutions

Cognizant Jacada partnershipPartnership provides availability of Jacada products to complement Cognizant’s service offerings

ATLANTA – Sep 5, 2013 — Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced a global strategic partnership agreement with Cognizant Technology Solutions, a global leader in enterprise consulting solutions and outsourcing services. Under the partnership, Cognizant will incorporate Jacada's Customer Service Technology solutions into their global delivery network to provide complete solutions to simplify customer interaction.

Jacada Extends Agreement with European Telecom to Simplify Agent Processes and Customer Experience

Jacada extends its material software license, support, and services agreement with leading European cable operator.

ATLANTA – July 18, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

Jacada Extends Agreement with Telefónica UK for Enterprise Solutions Delivery

Jacada’s unified desktop, agent scripting, and process optimization solutions continue to support Telefónica O2 UK customer service and sales initiatives

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ATLANTA – May 8, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with Telefónica UK by signing a services agreement to continue provision of Jacada unified desktop, agent scripting, and process optimization solutions.

Jacada Announces New Visual IVR Product to Enhance the IVR Customer Experience on Mobile and Web

New Jacada product converts voice prompt IVR experience into a menu driven customer interaction for mobile devices and websites

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ATLANTA– April 11, 2013 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the introduction of Visual IVR Plus, its new IVR enhancement offering. Designed with patent pending technology to utilize a company’s existing IVR (Interactive Voice Response) scripts, Visual IVR Plus reduces caller frustration and in-bound call time by presenting users with a menu-driven interface; without requiring them to listen to and remember long menu trees. A customer can simply touch their way through a Visual IVR system using a graphical interface designed for a more engaging customer experience than traditional voice prompt IVR systems. The result is an improved customer experience and increased customer satisfaction.

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