Press Releases

Jacada Call Center Desktop Solutions Chosen by Global Technology Company

 Jacada will deliver a Unified Desktop Customer Support solution for contact center operations

Jacada LogoATLANTA – March 25, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading aerospace and defense technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client’s contact center operations. The Jacada solution will include Jacada Workspace Agent Desktop, Jacada Integration & Automation, Jacada HostFuse, and Jacada Interface Server to provide a unified desktop that ties together the company’s CICS mainframe and multiple desktop applications (web and thick client) to provide a complete customer service solution.

Students Connect with Campus Services Using Smartphones

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Colleges and Universities can now proactively reach out to students on their cellphones to connect them with services for success using Jacada and Vocantas Visual IVR solution


ATLANTA, Georgia/ OTTAWA, Ontario – February 6, 2014 — Jacada, Inc., and Vocantas announce that Visual IVR capabilities are now available with Vocantas’ Scaller solution. Colleges and Universities that are committed to student success and want to improve student retention results can take advantage of the proven successful Scaller student outreach solution now available as a graphic menu on a mobile device. Vocantas' existing Scaller customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, and is easy to use.  The Scaller IVR is now available for any smartphone platform and website, with the addition of Jacada’s cutting-edge technologies into the Vocantas platform.

Jacada Announces Partnership with Priceline.com to Simplify Customer Service Interactions

Jacada Agent Scripting technology to enhance Priceline.com customer experience

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ATLANTA - October 30, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it will be working with with priceline.com,a leader in global online travel reservations, to provide call center scripting technologies for priceline.com’s­­ customers.

SmartPhones and Utility IVR – A Perfect Match

Jacada and Vocantas join to bring utility customers self-service with visual interactive menus

Vocantas new 235pxJacada logo 2014 CSSimplified 270x92webATLANTA, Georgia/ OTTAWA, Ontario – October 16th, 2013 — Jacada, Inc., and Vocantas announce that Visual IVR capabilities are now available with Vocantas’ Utilities OnCall solution. Utility companies looking for a new IVR solution will be excited that the proven successful Utilities OnCall solution now extends to the mobile device and to the utility’s website. Vocantas’ existing Utility customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, saves money and is easy to use. The Utilities OnCall Visual IVR is now available for any smartphone platform and website, with the addition of Jacada’s cutting-edge technologies into the Vocantas Utilities OnCall platform.

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