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Jacada Introduces a Multi-Channel Desktop Enhancement to the Avaya Aura® Call Center Elite Multi-Channel Platform

Jacada Multi-Channel Agent Desktop for Avaya’s Multi-Channel solution is designed as a lightweight agent desktop alternative for the current Avaya platform

Jacada LogoAvaya LogoATLANTANov. 11, 2014 –Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the Jacada Multi-Channel Agent Desktop for the Avaya Aura® Call Center Elite Multi-Channel Platform. Created to meet the demands of agents interacting across multiple channels simultaneously, the multichannel agent desktop seamlessly unifies several channels into one convenient interface.  The enhancement is designed as a lightweight desktop alternative for the current Avaya solution, to work with the current Avaya Aura® Call Center Elite Multi-Channel infrastructure and to be deployed rapidly by virtue of its thin-client design.

Kobil and Jacada Make Calls to Contact Center Secure and Frustration-Free

Jacada Visual IVR integrated with authentication solution m-Identity Protection by Kobil

Kobil LogoJacada logo 2014 CSSimplified 270x92webATLANTA – Oct. 16, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, and Kobil System announce that they will partner to integrate Kobil’s authentication solution m-Identity Protection with Jacada’s mobile and web-based visual IVR. The two companies will thereby simplify and abbreviate contact to companies' customer centers.

New White Paper from 451 Research Mobility Team (powered by Yankee Group) Addresses Opportunity to Improve Customer Service via Mobile

The Shift to Mobile Breathes New Life into Old Interactive Voice Response Systems

Jacada logo 2014 CSSimplified 270x92webATLANTA– Oct. 14, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has released a white paper from the 451 Research Mobility Team (powered by Yankee Group) revealing that  the need to support more sophisticated customer interactions is only increasing the complexity of delivering superior customer experiences. The study, which looked at customers’ top preferences for interaction, clearly determined that new channels such as self-service apps, visual IVR, mobile chat, and mobile web sites have gained popularity during the past four years.

Jacada Extends Avaya Aura® Experience Portal IVR to the Smartphone with a Visual Interface

Jacada Visual IVR for Avaya enhances the traditional Voice IVR experience by bringing the touch interface smart phone users have come to expect

Jacada logo 2014 CSSimplified 270x92webAvaya PowerOfWe LogoATLANTA– Sep. 15, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of Visual IVR for Avaya. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Avaya significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smart phone instead of listening to voice prompts.

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