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Jacada Extends Cisco Unified Customer Voice Portal to the Smartphone with a Visual Interface

Jacada Visual IVR for Cisco enhances the traditional Voice IVR experience by bringing the touch interface smartphone users have come to expect

Jacada logo 2014 CSSimplified 270x92webciscoprATLANTA– Sep. 23, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of Visual IVR for Cisco. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Cisco significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smartphone instead of listening to voice prompts.

Jacada Receives 2014 Speech Technology Excellence Award

Jacada’s Visual IVR Honored by Multiple Bodies for Exceptional Speech & Related Technology

Jacada logo 2014 CSSimplified 270x92webATLANTA – Sep. 29, 2014 — Jacada announced today that TMC, a global, integrated media company, has granted Jacada Visual IVR with a 2014 Speech Technology Excellence Award.

This tenth-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech and related technology solutions that improve the bottom line for their customers.

Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution

Material deal established to develop additional functionality of Jacada's sales desktop capability within the organization

Jacada LogoATLANTA – Aug 26, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been requested to extend its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. The Jacada solution is expected to simplify order entry, reduce average call handling time, and cut agent training time to improve the customer purchase experience.

Utilities OnCall Visual IVR Wins 2014 Product of the Year Award

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Vocantas Stands above the Competition for Smart Grid Exceptional Innovation

OTTAWA, ONTARIO June 16, 2014 — Vocantas, developer of Interactive Voice Response Solutions, is pleased to announce today that Visual IVR for Utilities has won a 2014 Smart Grid Product of the Year Award from, a TMC and Crossfire Media sponsored technology media website.

Utilities OnCall Visual IVR , powered by Jacada, is a menu-driven interface for utility companies that extends the traditional IVR to the smartphone. Now utility end-users have clickable and touchable menu options for account access, bill payments, meter reads and more all from your company’s mobile website or the user’s smartphone. By expanding its service from an aural interface to an aural and visual interface, Vocantas has made its IVR solution more inclusive and convenient, and therefore a better experience for customers. “Visual IVR puts the power of the smartphone graphic screen into the Utility customer’s hand” said Keri Fraser, Vice President Marketing and Business Development, Vocantas. “Utility customers can pay their bills or update their meter using just their smartphone,” continued Keri.

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