Press Releases

Jacada selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution

Material deal extends Jacada customer service presence within the organization to improve sales order entry systems

Jacada LogoATLANTA – April 1, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Jacada solutions are expected to simplify order entry, average call handling time, and training time to improve customer experience.

Jacada Call Center Desktop Solutions Chosen by Global Technology Company

 Jacada will deliver a Unified Desktop Customer Support solution for contact center operations

Jacada LogoATLANTA – March 25, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading aerospace and defense technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client’s contact center operations. The Jacada solution will include Jacada Workspace Agent Desktop, Jacada Integration & Automation, Jacada HostFuse, and Jacada Interface Server to provide a unified desktop that ties together the company’s CICS mainframe and multiple desktop applications (web and thick client) to provide a complete customer service solution.

Students Connect with Campus Services Using Smartphones

Vocantas Logo
Jacada Logo
Colleges and Universities can now proactively reach out to students on their cellphones to connect them with services for success using Jacada and Vocantas Visual IVR solution


ATLANTA, Georgia/ OTTAWA, Ontario – February 6, 2014 — Jacada, Inc., and Vocantas announce that Visual IVR capabilities are now available with Vocantas’ Scaller solution. Colleges and Universities that are committed to student success and want to improve student retention results can take advantage of the proven successful Scaller student outreach solution now available as a graphic menu on a mobile device. Vocantas' existing Scaller customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, and is easy to use.  The Scaller IVR is now available for any smartphone platform and website, with the addition of Jacada’s cutting-edge technologies into the Vocantas platform.

Jacada Announces Partnership with Priceline.com to Simplify Customer Service Interactions

Jacada Agent Scripting technology to enhance Priceline.com customer experience

PriceLine Jacada CompImage
ATLANTA - October 30, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it will be working with with priceline.com,a leader in global online travel reservations, to provide call center scripting technologies for priceline.com’s­­ customers.

Our product experts are here for you, open a chat to speak with us now!

Have Questions? Talk To Us.

Our Customer Service Solution specialists are ready to answer your questions and help enhance your customer service.

 

www.jacada.com Copyright ©2014 Jacada Inc.    Privacy Policy/Legal  | About Us  |  Offices  | Site Map | Log In/Out