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Jacada Receives 2014 Speech Technology Excellence Award

Jacada’s Visual IVR Honored by Multiple Bodies for Exceptional Speech & Related Technology

Jacada logo 2014 CSSimplified 270x92webATLANTA – Sep. 29, 2014 — Jacada announced today that TMC, a global, integrated media company, has granted Jacada Visual IVR with a 2014 Speech Technology Excellence Award.

This tenth-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech and related technology solutions that improve the bottom line for their customers.

Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution

Material deal established to develop additional functionality of Jacada's sales desktop capability within the organization

Jacada LogoATLANTA – Aug 26, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been requested to extend its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. The Jacada solution is expected to simplify order entry, reduce average call handling time, and cut agent training time to improve the customer purchase experience.

Utilities OnCall Visual IVR Wins 2014 Product of the Year Award

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Vocantas Stands above the Competition for Smart Grid Exceptional Innovation


OTTAWA, ONTARIO June 16, 2014 — Vocantas, developer of Interactive Voice Response Solutions, is pleased to announce today that Visual IVR for Utilities has won a 2014 Smart Grid Product of the Year Award from SmartGrid.TMCnet.com, a TMC and Crossfire Media sponsored technology media website.

Utilities OnCall Visual IVR , powered by Jacada, is a menu-driven interface for utility companies that extends the traditional IVR to the smartphone. Now utility end-users have clickable and touchable menu options for account access, bill payments, meter reads and more all from your company’s mobile website or the user’s smartphone. By expanding its service from an aural interface to an aural and visual interface, Vocantas has made its IVR solution more inclusive and convenient, and therefore a better experience for customers. “Visual IVR puts the power of the smartphone graphic screen into the Utility customer’s hand” said Keri Fraser, Vice President Marketing and Business Development, Vocantas. “Utility customers can pay their bills or update their meter using just their smartphone,” continued Keri.

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Jacada selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution

Material deal extends Jacada customer service presence within the organization to improve sales order entry systems

Jacada LogoATLANTA – April 1, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Jacada solutions are expected to simplify order entry, average call handling time, and training time to improve customer experience.

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