Jacada Customer Service Solutions Now Rated “Avaya Compliant”

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    Avaya PowerOfWe Logo

    Scripting, Unified Desktop and Visual IVR applications are compatible with key Avaya Contact Center solutions
  • Helps businesses reduce Average Handle Times, reduce training times, and improve customer service experience.

Atlanta, GA - Oct 9, 2013Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that its Jacada Agent Scripting, Jacada Workspace™ Agent Desktop, and Jacada Visual IVR products are compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.

Jump the Queue Using Your Smart Phone

Vocantas new 235pxJacada and Vocantas team up to bring patients, students and customers visual interactive menus

ATLANTA, Georgia/ OTTAWA, Ontario – September 17, 2013 — Jacada, Inc., and Vocantas today announced a strategic partnership to bring Visual IVR capabilities to the Vocantas suite of products. Under the partnership, Vocantas will offer its existing and new healthcare, higher education and utility customers IVR solutions with the capabilities of a visual self-serve experience. The Visual IVR will be available for any smartphone, with the addition of Jacada’s cutting-edge Visual IVR technologies.

Jacada and Cognizant Partner to Deliver Optimized Customer Service Solutions

Cognizant Jacada partnershipPartnership provides availability of Jacada products to complement Cognizant’s service offerings

ATLANTA – Sep 5, 2013 — Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced a global strategic partnership agreement with Cognizant Technology Solutions, a global leader in enterprise consulting solutions and outsourcing services. Under the partnership, Cognizant will incorporate Jacada's Customer Service Technology solutions into their global delivery network to provide complete solutions to simplify customer interaction.

Jacada Extends Agreement with European Telecom to Simplify Agent Processes and Customer Experience

Jacada extends its material software license, support, and services agreement with leading European cable operator.

ATLANTA – July 18, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

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