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Jacada Signs a Material Service and Solution Support Agreement with Major U.S. Health Insurance Provider

ATLANTA – May 3, 2012 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that it has been chosen to extend its agreement with a leading US provider of health insurance products and services with Solution Support and Services over the next three years.  Revenue from these material agreements will be recognized over current and future quarters and exceeds $1 million.

Jacada’s UI for CRM Awarded INNOVATIONSPREIS-IT Best of 2012 at the CRM category

Jacada’s UI for CRM was named amongst the top 20 products in the CRM category, recognized for its innovative User Interface, simplifying CRM usability and customer interactions.

bestof CRM 2012 110pxMunich – Apr. 17, 2012 - Jacada Deutschland GmbH., a leading global provider of customer service solutions, designed to improve the customer experience, today announced that Jacada UI for CRM, has been awarded the INNOVATIONSPREIS-IT Best of 2012 for innovative midsize industry solutions from Germany’s Initiative Mittelstand, in the CRM category.

Jacada and Datapoint Spain Announce a Leading Partnership to Deliver Optimized Customer Service Solutions

The strategic partnership will enable Spanish customers to benefit from Jacada’s award-winning customer service solutions

ATLANTA — Apr. 24, 2012— Jacada, Ltd., a global customer service and process optimization solution provider, and Datapoint Spain, a leading integrator of contact center and communication solutions, today announced the formation of a mutual partnership that introduces innovative customer service solutions to the Spanish customer service and call center markets.

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