ATLANTA — Oct. 11, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, announced today the latest release of its leading web-to-host solution, Jacada® Interface Server (JIS) V9.0. With updated browser support and extensions to the Jacada knowledge base, JIS V9.0 enables customers to stay current on their strategic technology stacks while continuing to protect their legacy system investments.
Achieved 25 percent decrease in repeat calls and 50 percent reduction in escalated calls
ATLANTA, GA – September 13, 2011 – Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer service experience management and process optimization solutions for contact centers, announced that Telefónica O2 UK has chosen Jacada Agent Scripting (JAS) Product Suite to enable its Gurus support team to deliver superior customer service.
ATLANTA – August 18, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that is has expanded its relationship with Kabel Deutschland. Revenue from these material agreements will be recognized over current and future quarters.
Mr. Hollander and Mr. Clear will share leadership roles
ATLANTA – August 8, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that Mr. Gideon Hollander, Jacada’s founder and its active Chairman of the Board, was appointed as Co- Chief Executive Officer of the Company effective August 1, 2011.
- Jacada announces Jacada® Agent Scripting Version 6.0
- Jacada Announces Webinar featuring Brent Leary, CRM Essentials Co-Founder "Gets Social"
- Jacada Receives 2010 CRM Excellence Award Presented by Customer Interaction Solutions Magazine
- Jacada Names Caroline Cronin as Chief Financial Officer and Gideon Hollander moves into Active Chairman Role