Press Releases

Jacada Co-CEO, Gideon Hollander Discusses Contact Centers and CRM

Customer Satisfaction and Agent Productivity Top Call Center Challenges

Technology Designed for Call Centers Key to Driving Performance and Profitability

exec GiddyHollander
ATLANTA — Feb. 14, 2012 — The barometer of dissatisfaction for consumers when calling into a contact center has been rising steadily over the last few years despite all of the tools, checks and balances implemented by organizations. Jacada CEO Gideon “Giddy” Hollander weighs in on the radio show, Business Technology News Hour, to discuss why he believes CRM is impeding call center agents from interacting with their customers more fully due to overly automated processes and complex CRM systems.

Jacada Unveils New Product: Jacada UI for CRM

ATLANTA - Feb. 7, 2012 - Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, today announced the release of a new product, Jacada® UI for CRM. Jacada UI for CRM is the industry's first product designed exclusively to improve how call center agents interact  with their organization's existing CRM system. The result is an improved agent experience and increased customer satisfaction.

Jacada Receives Customer Interaction Solutions® Magazine’s 2011 Product of the Year Award

Jacada Workspace Agent Desktop Honored for Exceptional Innovation

ATLANTA, Jan. 26, 2012 — Jacada, Inc. announced today that TMC, a global, integrated media company, has named Jacada Workspace Agent Desktop as a Customer Interaction Solutions 2011 Product of the Year Award winner. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers, and teleservices since 1982.

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