ATLANTA – August 18, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that is has expanded its relationship with Kabel Deutschland. Revenue from these material agreements will be recognized over current and future quarters.
Mr. Hollander and Mr. Clear will share leadership roles
ATLANTA – August 8, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that Mr. Gideon Hollander, Jacada’s founder and its active Chairman of the Board, was appointed as Co- Chief Executive Officer of the Company effective August 1, 2011.
The easiest way ever to build Call Center Scripts and Call Flows.
ATLANTA, Georgia—July 5, 2011—Jacada, Inc. announced today the release of its breakthrough state of the art call center scripting tool, Jacada® Agent Scripting (JAS) V6.0, with immediate availability of a downloadable version from its website (www.Jacada.com).
CRM Essentials Co-Founder "Gets Social"
ATLANTA, GA – March 9, 2011 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, proudly presents " Getting Social, Traditionally Speaking," an upcoming webinar addressing how both traditional and social aspects of the customer experience work together to enhance the overall customer interaction. Join Brent Leary, Co-Founder and Partner of CRM Essentials, for a complimentary webinar Wednesday, March 16 at 11am ET.