Press Releases

Jacada and Datapoint Spain Announce a Leading Partnership to Deliver Optimized Customer Service Solutions

The strategic partnership will enable Spanish customers to benefit from Jacada’s award-winning customer service solutions

ATLANTA — Apr. 24, 2012— Jacada, Ltd., a global customer service and process optimization solution provider, and Datapoint Spain, a leading integrator of contact center and communication solutions, today announced the formation of a mutual partnership that introduces innovative customer service solutions to the Spanish customer service and call center markets.

Jacada Expands Into Key EMEA Countries to Meet Growing Needs of Customers

Expansion to address increased demand for enhanced award-winning customer service solutions

ATLANTA – Apr. 16, 2012 - Jacada Inc., a leading global provider of customer service solutions, designed to improve the customer experience, today announced its expanding global presence in key European countries including, Russia, France, Italy, Poland, Netherlands, Spain, Belgium, and the Nordics. With an extended presence in Europe, Jacada can better serve new and existing customers that are looking for cost-effective award-winning solutions for their contact centers.

Jacada Co-CEO, Gideon Hollander Discusses Contact Centers and CRM

Customer Satisfaction and Agent Productivity Top Call Center Challenges

Technology Designed for Call Centers Key to Driving Performance and Profitability

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ATLANTA — Feb. 14, 2012 — The barometer of dissatisfaction for consumers when calling into a contact center has been rising steadily over the last few years despite all of the tools, checks and balances implemented by organizations. Jacada CEO Gideon “Giddy” Hollander weighs in on the radio show, Business Technology News Hour, to discuss why he believes CRM is impeding call center agents from interacting with their customers more fully due to overly automated processes and complex CRM systems.

Jacada Unveils New Product: Jacada UI for CRM

ATLANTA - Feb. 7, 2012 - Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, today announced the release of a new product, Jacada® UI for CRM. Jacada UI for CRM is the industry's first product designed exclusively to improve how call center agents interact  with their organization's existing CRM system. The result is an improved agent experience and increased customer satisfaction.

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