Jacada Unveils Latest Version of Jacada® Interface Server


ATLANTA — Oct. 11, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, announced today the latest release of its leading web-to-host solution, Jacada® Interface Server (JIS) V9.0. With updated browser support and extensions to the Jacada knowledge base, JIS V9.0 enables customers to stay current on their strategic technology stacks while continuing to protect their legacy system investments.

Telefónica O2 UK chooses Jacada Agent Scripting Product Suite (JAS) to enable its Gurus support team


Achieved 25 percent decrease in repeat calls and 50 percent reduction in escalated calls

ATLANTA, GA – September 13, 2011Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer service experience management and process optimization solutions for contact centers, announced that Telefónica O2 UK has chosen Jacada Agent Scripting (JAS) Product Suite to enable its Gurus support team to deliver superior customer service.

Jacada Appoints Gideon Hollander as Co-Chief Executive Officer


Mr. Hollander and Mr. Clear will share leadership roles

ATLANTA – August 8, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that Mr. Gideon Hollander, Jacada’s founder and its active Chairman of the Board, was appointed as Co- Chief Executive Officer of the Company effective August 1, 2011.

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