Jacada Webinar Offers Tips on Agent Desktop Agility and Rapidly Responding to Change

Attendees to learn how to rapidly respond to business changes, modify call flows, manage rules for technical support and streamline user interface development

ATLANTA—Nov. 17, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, is hosting the free webinar, “Contact Center Agility: Moving at the Speed of Business.” The event will be at 2 p.m. EST on Tuesday, Dec. 6, 2011. Register for the webinar at http://jacada.com/webseminar/call-center-agility-webinar.

Jacada Announces Major Version Release of Its WorkSpace Agent Desktop


Latest version offers industry’s first, highly innovative user interface delivery model, giving companies the ability to create an optimal agent desktop experience

ATLANTA — Nov. 15, 2011 —Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, today announced the imminent release of an enhanced version of its flagship unified desktop solution, Jacada® WorkSpace Agent Desktop 6.0. As a part of this release, call center leaders will have access to Dynamic Views, a highly innovative user interface delivery model that empowers them to own and control user interface (UI) delivery, define call flow processes, and handle UI changes with ease, delivering the optimal agent desktop experience.

Permanent General Companies Implements Jacada Unified Desktop and Increases Agent Productivity by 15 percent

Training time down more than 35 percent and calls shortened by nearly 19 percent.

ATLANTA– Oct. 18, 2011 –Within the first year of engaging Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, Permanent General Companies (PGC), an American insurance provider, was able to realize operations efficiencies and cost savings by reducing call handle times by nearly 19 percent and call center agent training by more than 35 percent. Through implementation of a Unified Desktop, a solution based on Jacada Workspace Agent Desktop, PGC agents were able to more efficiently and effectively handle customer inquiries, resulting in an improved customer experience.

Jacada Unveils Latest Version of Jacada® Interface Server


ATLANTA — Oct. 11, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, announced today the latest release of its leading web-to-host solution, Jacada® Interface Server (JIS) V9.0. With updated browser support and extensions to the Jacada knowledge base, JIS V9.0 enables customers to stay current on their strategic technology stacks while continuing to protect their legacy system investments.

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