Questions? Feedback? powered by Olark live chat software

Jacada Advisor Recognized for Customer-Focused Functionality

ATLANTA, GA – March 9, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announced today that Jacada® Advisor, has been acknowledged with a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC©) Customer Interaction Solutions magazine.

Featured Speaker is noted call center expert Penny Reynolds of The Call Center School

ATLANTA – March 4, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Tuesday, March 16, 2010 with Penny Reynolds from The Call Center School. The session will explore the complexities of measuring First Call Resolution in the contact center and offer some pragmatic solutions for how to do it effectively.

Comprehensive support for Jacada solutions replaces typical software maintenance plans and alleviates drain on customer's IT resources

ATLANTA, GA – March 2, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced a new business support offering, Jacada Solution Support, which provides end-to-end support for the company's contact center solutions.

New product eases training costs, reduces errors and drives next best action for contact centers

ATLANTA, GA – February 25, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of Jacada® Advisor, a new product offering for results-driven customer service organizations seeking to improve the usability and user efficiency of key applications.

Solution allows contact centers to effectively measure and monitor customer experience in real time, via unified desktop interface.

ATLANTA, GA – February 23, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of a new product, Jacada® Insight, which enables companies to understand and improve customer experience across all contact channels.

Jacada Announces New Release of Jacada® WinFuse

Jacada WinFuse 5.5 adds extended integration capabilities to service-enablement/desktop automation solution.

Jacada Announces Major Upgrade to Jacada® WorkSpace Unified Desktop Suite

Release of Jacada WorkSpace 5.2 emphasizes customer experience enhancement capabilities and more efficient interface for customer interactions.

ATLANTA – February 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of a major new release of its flagship solution, Jacada® WorkSpace 5.2, to enhance customer interactions at the point of contact with the customer call center.

The Jacada WorkSpace 5.2 unified desktop solution integrates vital applications and channels of communications with the customer into a single, optimized hub. The new release extends the product's automation capabilities and includes additional interface upgrades designed to streamline the effectiveness of interactions between customer service agents and customers. In addition, Jacada WorkSpace 5.2 includes interaction management and basic reporting components.

Since the inception of the product in 2005, the Jacada WorkSpace unified desktop product suite has been widely accepted as the customer service industry's leading strategic desktop solution. Jacada WorkSpace has been implemented in various markets for well-known, leading companies such as Cox Communications, Telefonica O2 UK, Nationwide Insurance, Station Casinos and Lillian Vernon, where the solution has been utilized to simplify and automate business processes to improve the customer experience while keeping operational expenses in check.

"Jacada WorkSpace 5.2 represents a significant advancement for Jacada and our customer experience optimization solutions," said Tom Clear, CEO of Jacada. "Our unified desktop suite now provides all of the components necessary to fully optimize and re-engineer the customer experience. We listened to our customers, heard their technology needs, and updated the customer service interface accordingly."

In addition, Jacada WorkSpace 5.2 introduces capabilities designed to further enhance customer interactions by simplifying the interface and data access for customer service agents. These features include:

  • Desktop transfer enhancements to copy and convey important data when a call is transferred to another agent
  • Expanded customer search tools to enable "Free Text" searching, complete-as-you-go capabilities and links to intelligent views
  • Inherent document/knowledgebase search capabilities to allow for flat-file indexing and data dispositioning across multiple knowledgebases
  • Auto-populated customer information portlet to permit vital statistics at a glance
  • Built-in multi-tab and drill-down navigation structure to simplify complex, multi-application environments
  • Collapsible/expandable intelligent view capabilities
  • Pre-built industry views and updatable data models for select vertical markets
  • Interaction timeline to display key events and customer interactions, visually and chronologically
  • Help-on-Hand feature to provide real-time, on demand guidance and interaction
  • Enhanced agent alerts

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

Jacada Media: Ann Conrad 770-776-2382 [email protected]

Investor Relations Contact: Peter Seltzberg Hayden IR 646-415-8972 [email protected]

Jacada Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

Jacada WorkSpace Acknowledged for Continued Performance and Innovation

ATLANTA – February 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announced today that Jacada WorkSpace has received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

Jacada WorkSpace is a unified service desktop for the contact center that provides a single point of access to the mission-critical applications and tools required by customer service staff for effective customer interactions. The solution suite enables an integrated, automated and intelligent view of customer data and customer service processes, and leads to shorter service calls, enhanced customer interactions, more efficient training cycles and improved leveraging of up-sell opportunities.

"Jacada is pleased to be honored once again with the Product of the Year award from Customer Interaction Solutions," said Tom Clear, CEO of Jacada. "We have continued to develop Jacada WorkSpace as a solution that helps to align customer service tasks with the intent of the customer, to streamline the interaction, and deliver a more efficient and effective customer experience."

"I am pleased to honor Jacada for its hard work and success. Jacada WorkSpace has demonstrated excellence in contact center technologies as well as providing ROI for companies that use them," said Rich Tehrani, CEO, TMC. "For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements," he added.

The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions' 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

Ann Conrad Jacada (770) 776-2382

Peter Seltzberg Hayden IR (646) 415-8972 [email protected]

TMC Contact: Jan Pierret Marketing Manager (203) 852-6800, ext. 228 [email protected]

Jacada to Host Webcast on the Customer Experience Imperative in the Call Center

Featured Speaker is noted research analyst Bruce Temkin

ATLANTA, GA – February 16, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Wednesday, February 24, 2010 with Bruce Temkin from Forrester Research, Inc. featuring insight and opinions on the 2010 Customer Experience Index and factors affecting the bottom line in call centers.

Bruce Temkin, vice president, principal analyst at Forrester Research, Inc. is a leading researcher into the various approaches to customer experience and how large organizations deal with the issue. The "Customer Experience Index, 2010" by Forrester Research, Inc., January, 2010 is an analysis resulting from a survey of more than 4,600 US consumers and includes ratings for 133 large firms across 14 industries. The Jacada webcast will highlight the opportunities for improvement revealed in the Index and the correlation between customer experience and the customer call center.

"We are looking forward to having Bruce share his insights on customer experience, which is so important in the customer call center," said Richard Stern, senior vice president, global marketing, at Jacada. "Jacada helps companies meet the consumer expectations of a positive and consistent customer experience, which is a key finding in Bruce’s latest research. We respect and admire his work as a thought leader in the area of customer experience."

The live "Customer Experience Imperative for Call Centers" webcast will be held on Wednesday, February 24, 2010, at 11:00 am eastern time. A question and answer session will be held at the end of the webcast. The live webcast will be hosted by Jacada and is complimentary to all participants. For more information or to register, go to www.jacada.com.

About Jacada

Jacada provides solutions that optimize and improve the effectiveness of customer interactions. Jacada unified desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment in as little as 12 months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; Herzliya, Israel; London, England; Munich, Germany; and Stockholm, Sweden. More information is available at www.jacada.com, www.jacada.com/blog, www.jacada.com/facebook and www.jacada.com/twitter.

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

Jacada Media: Ann Conrad 770-776-2382 [email protected]

Jacada Expands into the Nordics and Establishes First Regional Office in Sweden

New contracts and commitment to growing local customer base fuel formation of Jacada Nordic AB

London and Atlanta – February 2, 2010 – Jacada, Inc., a leading provider of customer experience and process optimisation solutions, today announced that it has established a Swedish subsidiary, Jacada Nordic AB, and opened operations in Sweden to support the company's growing portfolio of customers in the region.

Based in Stockholm, the new office will initially provide business and technical expertise to directly support customers in Sweden, including recently announced new client E.ON, the Swedish subsidiary of one of the world's largest gas and power companies. Jacada Nordic AB is also expected to support other potential Nordic customers in the future.

The decision to expand into Sweden reflects Jacada's response to the growing global demand for Jacada solutions, which help organisations improve their customer service offerings and commitment to accelerating its customer and revenue base through global expansion.

"We have been targeting new customers in the Nordic region for several years and decided it was the right time for us to commit resources to this region. It is a natural step for us to increase our presence there to be closer to our customers and provide the highest level of service, and we are delighted to put the final details in place establishing Jacada Nordic AB. We are particularly excited to be in the position to significantly expand our relationship with E.ON," said Guy Tweedale, senior vice president, European operations for Jacada. "We are highly focused on building our customer base and delivery resources in the region, establishing Jacada as a leading player in the call centre customer service space across all industry sectors and establishing a foothold in the Nordic countries."

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

Jacada Contact:
Michelle Norris, +44 20 3178 4803
[email protected]

Jacada UK PR Contact:
Chaz Brooks/Andrew Ball, +44 1483 537890
[email protected], [email protected]

Jacada IR Contact:
Peter Seltzberg
Hayden IR
(646) 415-8972
[email protected]

www.jacada.com    Copyright ©2016 Jacada Inc.    Privacy Policy/Legal   |   Visual-IVR.com  |   Blog   |   Support   |   Site Map   |    Log In/Out