ATLANTA – May 3, 2012 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that it has been chosen to extend its agreement with a leading US provider of health insurance products and services with Solution Support and Services over the next three years.  Revenue from these material agreements will be recognized over current and future quarters and exceeds $1 million.

Munich – Apr. 17, 2012 - Jacada Deutschland GmbH., a leading global provider of customer service solutions, designed to improve the customer experience, today announced that Jacada UI for CRM, has been awarded the INNOVATIONSPREIS-IT Best of 2012 for innovative midsize industry solutions from Germany’s Initiative Mittelstand, in the CRM category.

ATLANTA — Apr. 24, 2012— Jacada, Ltd., a global customer service and process optimization solution provider, and Datapoint Spain, a leading integrator of contact center and communication solutions, today announced the formation of a mutual partnership that introduces innovative customer service solutions to the Spanish customer service and call center markets.

Expansion to address increased demand for enhanced award-winning customer service solutions

ATLANTA – Apr. 16, 2012 - Jacada Inc., a leading global provider of customer service solutions, designed to improve the customer experience, today announced its expanding global presence in key European countries including, Russia, France, Italy, Poland, Netherlands, Spain, Belgium, and the Nordics. With an extended presence in Europe, Jacada can better serve new and existing customers that are looking for cost-effective award-winning solutions for their contact centers.