Jacada
Jacada

News & Events

The 2008 CRM Service Awards: Rising Star - Jacada, Destination CRM, Apr-2008

Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008

Complex Procedures are Damaging Customer Service Says New Research, Customer Management, Nov-11-2007

Almost Half of Contact Centre Agents Use Three or More Operating Systems to Handle One Customer Call, Contact Centre Link.com, Nov-2-2007

Marking Quality: getting the metrics right. CCF, Aug-2007

Employee Wellbeing, CCF, Jul-2007

Harrah's Relies on Jacada to Help Drive Customer Service, Customer Interaction Solutions, Jul-19-2007

Top 5 Reasons to Simplify the Desktop, Contact Centre Link, Jul-13-2007

Unify the Service Desktop, Consultants United, Jul-12-2007

Five reasons to simplify your service desktop, Contact Centre Helper, Jun-19-2007

Six Tactics for Employing Great Universal Agents, Contact Professional CP Wire, Jun-13-2007

Getting ready for the Universal Agent, Contact Centre Link, Jun-8-2007

Close Contact, European Communications, Apr-20-2007

Omnium Worldwide, selects Jacada unified service desktop solution, callcentre helper, Apr-20-2007

CONTACT CENTRES - Close contact, European Communications, Apr-13-2007

First Things First: Unify the Service Desktop, Then Implement a Universal-Agent Program, Multichannel Merchant, Mar-28-2007

BPR without the pain? International Banking Systems, Mar-16-2007

Banking - Time to Get Personal? Contact Centre Link, Feb-16-2007

Jacada teams with Avaya on customer service solutions, Channel News, Feb-7-2007

Jacada Announces Joint Marketing Agreement with Avaya, ContactCentreWorld.com, Feb-6-2007

Avaya and Jacada Forge Partnership, Customer Inter@ction Solutions magazine, Feb-6-2007

Jacada Announces Joint Marketing Agreement with Avaya, www.Call-Centres.com, Feb-2007

Avaya announces new marketing agreement, www.central-telecom.co.uk, Feb-2007

Reimagining The Agent Desktop: Jacada & Avaya Partner, Call Center Magazine, Feb-6-2007

Jacada + Avaya Equals…, VoIP Loop, Feb-6-2007

Jacada Unifies Customer Service For Lillian Vernon, Customer Inter@ction Solutions, Jan-11-2007

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