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Jacada News Center

Click on a topic and you'll see a list of related news items. To see all current articles, click on All Articles. Archived news articles from 2004, 2005, 2006, and 2007 are available by date.

FEATURED NEWS ARTICLES

Consumers Less Willing to Put Up with Poor Service, TMCnet, Jun-12-2009

The Economy & Customer Service, USA TODAY, Jun-2-2009

On Hold? More To Do Than Eye-Rolling, Toe-Tapping, NPR, May-2009

O2 Cuts Call Handling Time, Boosts Customer Experience, Vanilla Plus, Apr-2009

Tuning Up and Engaging the Workforce Engine, CIO Today, Apr-2009

Maintaining the Customer Experience, Directors' Dining Club, Mar-2009

Customer Contact, Post Magazine, Feb-2009

Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009

From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009

Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009