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Press Release

Jacada Signs Material Contract with North American Utility Provider

ATLANTA – August 7, 2007 – Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that it has entered into a material agreement with a North American utility provider. Revenue from the contract will be recognized in future quarters.

The utility provider sought a solution that would eliminate the desktop complexity in the company's customer service organization in order to allow agents to deliver a consistent and improved customer experience. The company selected Jacada unified service desktop and process optimization solutions to automate critical call processes and integrate their existing business systems into a simplified customer service desktop.

"Utility companies face unique customer service challenges arising from the regulated nature of the industry and the aging applications that support their business," said David Holmes, executive vice president of global marketing for Jacada. "Our unified service desktop and non-invasive integration solutions help these companies meet or exceed their service level requirements and enforce best practices and procedures, without having to replace or re-write their large and complex customer information systems."

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.