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Press Release

Capita Business Centers Select Jacada Unified Desktop Solution

Leading provider of integrated professional support services to deploy unified desktop solution to increase efficiencies and streamline customer service operations

ATLANTA and LONDON - December 13, 2006 - Jacada Ltd.(Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that two of Capita's regional business centers have selected Jacada WorkSpace, a unified customer service desktop solution to maximize performance in their customer service operations.

Capita, the UK's leading provider of integrated professional support services, continuously seeks innovative solutions to improve the efficiency and effectiveness of its contact center operations. To continue its market-leading customer service initiatives and extend its competitive differentiation for one of its largest client contracts, Capita sought a solution that would enable its customer service representatives (CSRs) to better service customers, bridging together all desktop applications and tools they use for greater accessibility and simplified processes, resulting in greater customer and CSR satisfaction. Capita selected Jacada WorkSpace to improve the customer experience by creating a central interaction point for the CSR.

"Customer service excellence is a key distinguishing factor for Capita today, and our desire to cultivate the highest level of customer satisfaction for our clients is paramount," remarked Mike Minahan, Customer Services Director for Capita. "We selected Jacada WorkSpace as a customer service desktop solution in two business centers in order to provide our CSRs a central point of activity for more expedient call handling and to streamline many of the complex processes that are presently performed in numerous disparate applications."

"Capita is highly reputed as an organization that delivers high quality service and support for its clients," commented Paul O'Callaghan, president of Jacada. "Capita is one of many companies that we have encountered in the contact center market that has identified desktop complexity as a key customer service obstacle, and we are excited that they have chosen Jacada to address their needs for a strategic unified customer service desktop."

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company's financing plans; (ii) trends affecting the Company's financial condition or results of operations; and (iii) the Company's growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission.