Jacada
Jacada

Jacada for Financial and Insurance Services

For financial and insurance services companies, a thorough understanding of a customer’s often-complex relationship and history is difficult under the best of circumstances. Customer service agents are often forced to deal with complex, disjointed applications, leading to CSR (customer service representative or agent) dissatisfaction and poor customer service scores. When agents can focus on a client rather than on applications and tools, they are more effective, productive and better able to positively impact customer satisfaction… not to mention revenues.

Jacada technology has an extensive and proven track record of providing effective solutions for customer-facing representatives and agents. By working with some of the largest and most prestigious financial and insurance services companies in the world, Jacada has built and successfully deployed customer service solutions which deliver:

  • Integration of CSR roles - across both claims and service
  • Reductions in policy and claims processing time and costs
  • Dramatic improvements in the "customer experience"
  • Increased revenues
  • Greater staff retention and significantly shorter training times

"We identified in our claims validation process key areas where our business can improve and that's where Jacada solutions are an ideal fit. Using the Jacada unified service desktop will enable our personnel to validate claims faster and with greater accuracy, while heightening our staff's ability to more rapidly pinpoint overpaid claims."
– Duffy Boyle, CIO, Omnium Worldwide

Request more information about our Financial and Insurance Services solutions