Jacada Fusion and the Virtual Call Center
The virtual call center provides the ability to extend the CSR desktop and telephony support to any place on the planet. The virtual call center concept enables flexibility and agility in staffing call center operations.
Removing Barriers to the Virtual Call Center Approach
Recently, voice over IP (VOIP) and other advances in phone-switch and networking technologies has removed telephony as the barrier to making the virtual call center a reality. Now with Jacada Fusion, companies can overcome the next potential barrier to the virtual call center – the application desktop.
Jacada Fusion supports the virtual call center concept by not only seamlessly integrating all applications at the desktop but also by providing the mechanism for enabling these applications to be distributed across the Web. This means that distributing call center applications to any desktop anywhere in the world is now as easy as re-routing the call. With Jacada Fusion for the virtual call center, you can operate your call center anywhere, without physically having to relocate your systems.