Unified Service Desktop
Jacada® WorkSpace is a Unified Service Desktop
The customer service desktop today is chaotic - often crowded with numerous systems and business applications required to service the customer. As a result, the customer service representative (CSR) desktop has become a maze of systems resulting in costly operational inefficiencies and headaches for both the agent and the customer. To help streamline customer interactions and create operational efficiencies, customer service organizations are seeking ways to integrate all tools and customer communications channels into a simpler unified service desktop.
Jacada® WorkSpace is a unified service desktop for customer service representatives that provides a single, "intelligent" point of access to all the mission-critical applications and call center tools required to effectively complete a customer interaction.
A Unified Service Desktop Eliminates Navigational Inefficiencies
Jacada WorkSpace eliminates navigational inefficiency by providing the agent with a cohesive, unified service desktop to access the multitude of disparate systems and resources needed to effectively perform all job functions. Using a unified service desktop solution like Jacada WorkSpace dramatically reduces the steps needed to complete an interaction, resulting in operational savings and improved customer satisfaction. In addition, using its role-based desktop controls, Jacada WorkSpace unified service desktopenables companies to transform single product agents to universal agents, maximizing agent productivity.