Remedy is a leader in its space. And with its large user base, many customers are wondering how to migrate or integrate with their Remedy application. Remedy is a powerful environment that has been used in mission critical applications. Due to the sheer complexity of the Remedy applications, seemingly trivial tasks can take many keystrokes and navigation sequences.
If you need APIs to integrate your Remedy application with other systems, Jacada offers an economical alternative that you should know about.
Remedy Applications do not usually provide an open API to read and write data from the application, perform certain functions and automate tasks. Instead of embarking on a significant and expensive customization exercise, you can use Jacada Fusion to integrate to your Remedy applications. In essence, Jacada Fusion provides you with a Remedy API.
Non-intrusive Remedy Integration Is a Reality
Jacada Fusion allows you to selectively open functionality within the Remedy application and reuse this functionality through an open standard web services API, even where no API existed before! Even better, transactions can be recorded to automate a sequence of tasks directly on the Remedy application. Imagine how much more productive your agents can be if you, for example, create a transaction that automatically calculates a pro-rated bill and rekeys all the information needed by Remedy directly into the Remedy application. Companies can save hundereds of thousands of dollars in reduced Average Handle Time alone.
The key concept behind integrating to Remedy is what we call our non-invasive technology. In essence, this means that you can integrate into your Remedy applications without needing access to the source and without obtaining costly customization services or additional software licensing fees (Of course, you need to be sure you are not violating any of your terms of service with your vendor). Without changing anything in the original application, and without needing to access the source code, Jacada Fusion provides Remedy integration by enabling you to automate interactions with the application and 'drive' the system, as a user would, navigating a series of Windows forms, inserting or retrieving data as required. Jacada Fusion exposes these interactions as Web services that can be integrated into any J2EE or .NET composite application in a scalable and secure fashion.
SOA and Remedy Integration
By service-enabling your Remedy application, you can resue these services as part of your composite application development iniatives. Jacada Fusion provides for the rapid adoption of service-oriented architectures (SOA), enabling IT to deliver new functionality as quickly as the business demands. When you select which parts of your Remedy functionality you want to expose as Web Services, you can then reuse these web services as part of a broader SOA initative.
Benefits of Remedy Integration
This Remedy integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs. Imagine taking complex Remedy operations and reducing them to an automated sequence of tasks! Jacada Fusion can navigate Remedy screens, input data and read data, and accept human intervention in the midst of an automated task. Now, you can tailor your process to most optimally handle a customer service experience, rather than being constrained by the way the Remedy application forces its processes on your agents.
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Jacada WinFuse allows Windows and web-based applications to be "service enabled" â€“ that is, any and all functionality contained within an existing Windows or web application can be exposed as open standard Web service.
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