Data Masking Requirement Ensures Privacy
In today's highly litigious society, companies are responsible for protecting data more than ever. Whether it's financial account information or medical history, organizations are looking for ways to keep confidential information secure. Data masking has become a broadly used term for blocking certain electronic information for security purposes.
Data masking is easily enabled using Jacada WorkSpace to integrate to legacy business applications.
In the modern contact center environment, agents have access to a myriad of different business systems that contact critical customer data. And while they need specific information to appropriately service the customer, there is often a wealth of confidential information that should not be accessible but is. Jacada WorkSpace enables companies to control access to confidential customer information and enables data masking capabilities to ensure private information is not compromised.
Data Masking Controls Access to Private Information
Jacada® WorkSpace is an agent desktop for customer service representatives that provides a single point of access to all the mission-critical applications and call center tools required by the agent to effectively complete a customer interaction. From a data access perspective, Jacada WorkSpace is a highly configurable solution that enables companies to construct clearly defined roles and privileges which restrict access to certain types of information.
Data masking is enabled through Jacada WorkSpace by linking to a company's existing legacy system, but when account information or other customer data is displayed, data masking can be used to only present specific information and "mask" other confidential information.