Companies are Turning to Customizable CRM Software
To help streamline customer interaction processes and create operational efficiencies, companies are turning to customizable CRM software like Jacada solutions.
Jacada® Workspace is Customizable CRM Software
Jacada® WorkSpace is a fully customizable CRM software solution for customer service representatives that provides a single, "intelligent" point of access to all the mission-critical applications and call center tools required to effectively complete a customer interaction.
Jacada WorkSpace eliminates the inefficiency of the desktop maze by providing a customizable CRM software solution the agent can use to efficiently access the multitude of disparate systems and resources needed to effectively perform his or her job. This enhanced, customizable CRM software solution dramatically reduces the steps needed to complete an interaction, resulting in operational savings and improved customer satisfaction.
In addition, using its role-based desktop controls, Jacada WorkSpace customizable CRM software solution enables companies to transform single product agents to universal agents, maximizing agent productivity.
Maximize Agent Productivity with Customizable CRM Software
Using a customizable CRM software solution like Jacada WorkSpace, agents can shorten calls, improve customer interactions, be trained more rapidly, take better advantage of up-sell opportunities, and provide a consistent experience to customers. And powered by the Jacada Fusion non-invasive process optimization platform, Jacada eliminates costly, risky and time consuming integration work - the solution will be up and running quickly, and with no disruption to the rest of the organization.