Customer Service Desktop
The Jacada® WorkSpace Customer Service Desktop Solution
Today's customer service desktop is often a maze of business applications and disjointed systems required to service the customer. As a result, representatives must deal with a customer service desktop that leads to costly operational inefficiencies and headaches for both the representative and the customer. But customer interactions can be streamlined with a customer service desktop solution that integrates the tools, applications and communications.
By providing customer service representatives (CSRs) with a single, "intelligent" point of access to all the mission-critical applications and call center tools required to effectively complete a customer interaction, a customer service desktop solution such as Jacada® WorkSpace can have a positive effect on both agent and customer satisfaction.
Removing Navigational Barriers with a Unified Customer Service Desktop
Jacada WorkSpace is a cohesive customer service desktop that gives the CSR more efficient access to the multitude of disparate systems and resources needed to effectively perform all job functions. A customer service desktop solution like Jacada WorkSpace dramatically reduces the steps needed to complete an interaction. Jacada WorkSpace also features role-based desktop controls, which enables this customer service desktop solution to expand the single product agent to a universal agent role, which maximizes agent productivity.
A Consistent Customer Experience Via a Unified Customer Service Desktop
A unified customer service desktop can lead to shorter and more productive calls, improved customer interactions, faster agent training, more up-sell opportunities, and an improved, consistent experience for customers. Powered by the Jacada Fusion non-invasive process optimization platform, Jacada eliminates costly, risky and time-consuming integration work - the solution will be up and running quickly, and with no disruption to the rest of the organization.