Contact Center Desktop Tool
Jacada® WorkSpace: The Leading Contact Center Desktop Tool
Today's contact center directors are looking at contact center desktop tools to improve the effectiveness and efficiency of their customer service operations. These contact center desktop tools enable companies to improve customer interactions and create operational efficiencies by integrating desktop applications into a single, simple and automated workspace.
Customer service representatives (CSRs) are the frontline to your customers, and organizations are putting pressure on this frontline to increase revenue and build customer loyalty. By providing your CSRs with contact center desktop tools, you increase both their satisfaction and their productivity. CSRs must learn numerous applications and complicated processes, often requiring numerous logins, all of which can be rectified with a unified contact center desktop tool such as Jacada WorkSpace®.
Increase Productivity with a Unified Contact Center Desktop Tool
The Jacada WorkSpace contact center desktop tool gives CSRs a single, "intelligent" point of access to all the mission-critical applications required to effectively handle a customer interaction. This leading contact center desktop tool eliminates navigational inefficiency by connecting and automating the disparate systems and resources needed to effectively service the customer.
In addition, using role-based controls, Jacada contact center desktop tools can transition CSRs typically performing a limited number of job functions into universal agents who are better equipped to handle a more comprehensive list of service needs.
Using Jacada contact center desktop tools, CSRs shorten handle times, improve service levels, maximize up-sell opportunities and deliver a more consistent service experience to your customers. In addition, training time and costs can be significantly cut by implementing unified contact center desktop tools which require training on a single system rather than multiple individual systems.
