Common Front End
The Many Applications Residing on the CSR Desktop Can be Unified by a Common Front End
The customer service representative of today is tasked with doing more than ever — from handling basic customer service inquiries to performing complex sales transactions. As a result, demand is steadily growing for a contact center common front end solution that unifies the many disparate applications residing on the CSR desktop. Using a common front end, contact center agents are empowered to more effectively execute increasingly complex tasks.
Jacada® Workspace Provides a Common Front End Solution
Jacada® WorkSpace provides a centralized, "intelligent" point of access to all the mission-critical applications through a common front end for CSRs that and call center tools required to effectively complete a customer interaction .
Jacada WorkSpace provides a common front end that integrates all tools and applications needed to service the customer.
The Jacada common front end solution dramatically reduces the steps needed to complete an interaction, resulting in operational savings and improved customer satisfaction.